Add and replace your fallback domain in Microsoft 365

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When you sign up for Microsoft 365, Microsoft provides an domain - your fallback domain - in case you don't own a domain, or don't want to connect it to Microsoft 365 (for example, Your fallback domain is used by default in:

  • Usernames and email addresses
  • Microsoft 365 teams & groups email aliases
  • Automatic domain dependency moves

It serves as a default email routing address for your Microsoft 365 environment. When a user is set up with a mailbox, email is routed to the fallback domain. Even if a custom domain is used (for example,, if that custom domain is deleted from your Microsoft 365 environment, the fallback domain ensures that your user's email is successfully routed.

You can change your fallback domain in the Microsoft 365 admin center. Common reasons customers change their fallback domain include:

  • Not knowing the company name to use when they first signed up for Microsoft 365. Now that they know the company name, they want their users to have login account names that are appropriate.
  • They want to change how their SharePoint URLs look like when they create a new site. SharePoint URLs in your Microsoft 365 environment are created based on your fallback domain name. If you did not use the correct company name when you first signed up, your SharePoint URLs for your sites will continue to use that name when you create new SharePoint sites.

While you can add additional domains, only one domain can be used as your fallback domain. The steps in this article describe how to:

  • Create a new domain
  • Assign it as your fallback domain


You are limited a total of five domains in your Microsoft 365 environment. Once they are added, they cannot be removed.

Before you begin

To add, modify, or remove domains, you must be a Domain Name Administrator or Global Administrator of a business or enterprise plan. These changes affect the whole tenant; Customized administrators or regular users won't be able to make these changes.

Add a new domain

  1. In the Microsoft 365 admin center, select Settings, and then select Domains.

  2. Select your default domain.

    Domains page.

  3. On the domain properties page, in the About this domain section, select Add onmicrosoft domain.

    About this domains page.

  4. In the Add onmicrosoft domain page, in the Domain name box, type the name for your new domain.

    Screenshot of Add onmicrosoft domain page.


    Make sure to verify the spelling and accuracy of the domain name you entered. You are limited to five domains, and currently they cannot be deleted once they are created.

  5. Select Add domain. When successfully added, you will see a message stating this.

    Screenshot of domain added successfully.

Make your new domain your fallback domain


Before changing your fallback domain to a new domain, you may want to consider changing your SharePoint domain. Creating an additional onmicrosoft domain and using it as your fallback domain will not do a rename for SharePoint Online. Your existing SharePoint and OneDrive URLs will remain the same. You are able to change your.onmicrosoft SharePoint domain through the PowerShell steps provided in SharePoint domain rename preview (currently available to any tenant with less than 10,000 sites).

After you have created your new domain, do the following to change it to your fallback domain.

  1. In the Microsoft 365 admin center, select Settings, and then select Domains.

  2. Select the new domain you had created.

    Select a domains.

  3. On the domain's property page, select Make fallback domain.

    Screenshot of selecting a new fallback domain.

  4. A message will display on the page stating that your fallback domain has changed to the new domain.

    Successfully added new fallback domain.

Domains FAQ (article)
What is a domain? (article)
Buy a domain name in Microsoft 365 (article)
Add DNS records to connect your domain (article)
Change nameservers to set up Microsoft 365 with any domain registrar (article)