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The 15Five High Fives Microsoft 365 Copilot connector enables your organization to index 15Five high-five data to make it available to Microsoft 365 Copilot and Microsoft Search. This article provides troubleshooting information for common errors that you might encounter when you deploy the connector.
15Five High Fives connector troubleshooting
The following table lists common errors and troubleshooting steps.
| Error | Resolution |
|---|---|
| Your security credentials expired for this session. Please go back and sign in again with your App key and App secret. | Credential information expired. Create a new key in the 15Five integrations setting and copy the latest access token from settings in 15Five to authenticate. |
| Invalid credentials detected. Please check the credential info and the permission scopes of the 15Five app. | This error occurs when there's a problem with the credentials. Go to the 15Five integrations setting and verify that the access token is correct. |