Microsoft 365 Copilot Business is an add-on that makes AI-powered productivity more accessible to small and medium-sized (SMB) businesses. By offering a more cost-effective entry point to our premium AI experience, this add-on helps SMBs overcome price barriers and confidently begin their AI journey while staying competitive in the market.
General
How does Microsoft define a small and medium-sized business customer?
In the context of Copilot Business, SMB customers are defined as organizations with 300 or fewer users who hold a license for a Microsoft 365 Business Basic, Business Standard, or Business Premium plan.
What are the product differences between Copilot Business and Microsoft 365 Copilot?
The Copilot Business add-on delivers the same capabilities as the Microsoft 365 Copilot offering. Copilot Business is an affordable, competitively priced product for customers who have a Microsoft 365 for business plan. Learn more about Microsoft 365 for business product plans and pricing.
What data and compliance standards does Copilot Business meet?
Copilot Business follows the same data policies that your organization sets for your Microsoft 365 for business tenants.
Licensing and eligibility
Who is eligible to buy Copilot Business?
If you have a Microsoft 365 Business Basic, Business Standard, or Business Premium plan, you can buy Microsoft 365 Copilot Business as an add-on.
What is the seat limit for Copilot Business?
Copilot Business supports up to 300 seats per tenant.
What if my organization has more than 300 users?
Organizations with more than 300 users should consider moving to Microsoft 365 Copilot. Find out more about Microsoft 365 Copilot Plans and Pricing—AI for Business | Microsoft 365.
Who should consider adopting Copilot Business?
Small business customers who have a Microsoft 365 for business plan and who want premium Copilot features to effectively run their business should consider buying Copilot Business.
Can I mix Copilot Business add-on licenses with other Microsoft 365 for business add-on licenses?
Yes. Copilot Business is another optional add-on that you can buy alongside your Microsoft 365 for business plan licenses.
How can I buy Copilot Business?
You can buy Copilot Business via the Microsoft 365 admin center, through an authorized Customer Solution Partner (CSP), or directly from Microsoft.
If I already bought the Microsoft 365 Copilot add-on, can I switch those licenses to Copilot Business?
If you're an existing customer, you must wait until your annual purchase commitment ends to change plans. However, you can buy more Copilot Business licenses at any time.
If I qualify for Copilot Business, will my existing Microsoft 365 Copilot licenses automatically convert to Copilot Business licenses at renewal?
No. If you're an existing customer, you won't be automatically switched over and you must fulfill your current Microsoft 365 Copilot commitment.
What commitment terms and billing options are available for Copilot Business?
Copilot Business plans are available as an annual commitment with either monthly or annual billing; there's no month-to-month purchasing agreement for the Copilot Business plans.
If I have a Microsoft 365 for business plan without Teams, can I buy the new Copilot Business add-on?
Yes. Copilot Business can be added to any Microsoft 365 for business plan, including those plans without Teams.
If I have a Microsoft 365 Business Standard or Business Premium plan and the Copilot Business add-on, can I upgrade to an Enterprise plan?
No. You can't upgrade to an Enterprise plan from a Microsoft 365 Business Standard or Business Premium plan with Copilot Business. You must wait until your commitment end date to move to an Enterprise plan.
Is Shared Computer Activation (SCA) supported for Microsoft 365 Copilot licenses?
Yes. Shared Computer Activation (SCA) is fully supported for Microsoft 365 Copilot licenses. No special configuration, exceptions, or additional treatment is required. Copilot licenses can be managed and deployed with SCA the same as any other supported Microsoft 365 license.
Support and resources
How can I connect with a partner?
Small businesses looking to connect with a partner to acquire new Microsoft 365 for business licenses or change from Business Basic or Business Standard to Business Premium can find a partner on the Partner web site.
What resources are available for SMB customers?
You can use the following resources to help equip you on your Copilot journey.
- Microsoft 365 Copilot Business Announcement
- Introducing Microsoft 365 Copilot Business: Empowering Small and Medium Businesses with AI | Microsoft Community Hub
- Microsoft 365 Business Products | Microsoft 365
- Microsoft 365 Copilot help and learning
- Microsoft 365 for Business plans and pricing
- Microsoft 365 Roadmap
- Microsoft Partner Center
- Microsoft 365 Copilot - Microsoft Adoption