Step 1. Determine your cloud identity model

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Microsoft 365 uses Azure Active Directory (Azure AD), a cloud-based user identity and authentication service that is included with your Microsoft 365 subscription, to manage identities and authentication for Microsoft 365. Getting your identity infrastructure configured correctly is vital to managing Microsoft 365 user access and permissions for your organization.

Before you begin, watch this video for an overview of identity models and authentication for Microsoft 365.

Your first planning choice is your cloud identity model.

Microsoft cloud identity models

To plan for user accounts, you first need to understand the two identity models in Microsoft 365. You can maintain your organization's identities only in the cloud, or you can maintain your on-premises Active Directory Domain Services (AD DS) identities and use them for authentication when users access Microsoft 365 cloud services.

Here are the two types of identity and their best fit and benefits.

Attribute Cloud-only identity Hybrid identity
Definition User account only exists in the Azure AD tenant for your Microsoft 365 subscription. User account exists in AD DS and a copy is also in the Azure AD tenant for your Microsoft 365 subscription. The user account in Azure AD might also include a hashed version of the already hashed AD DS user account password.
How Microsoft 365 authenticates user credentials The Azure AD tenant for your Microsoft 365 subscription performs the authentication with the cloud identity account. The Azure AD tenant for your Microsoft 365 subscription either handles the authentication process or redirects the user to another identity provider.
Best for Organizations that do not have or need an on-premises AD DS. Organizations using AD DS or another identity provider.
Greatest benefit Simple to use. No extra directory tools or servers required. Users can use the same credentials when accessing on-premises or cloud-based resources.

Cloud-only identity

A cloud-only identity uses user accounts that exist only in Azure AD. Cloud-only identity is typically used by small organizations that do not have on-premises servers or do not use AD DS to manage local identities.

Here are the basic components of cloud-only identity.

Basic components of cloud-only identity.

Both on-premises and remote (online) users use their Azure AD user accounts and passwords to access Microsoft 365 cloud services. Azure AD authenticates user credentials based on its stored user accounts and passwords.


Because user accounts are only stored in Azure AD, you manage cloud identities with tools such as the Microsoft 365 admin center and Windows PowerShell.

Hybrid identity

Hybrid identity uses accounts that originate in an on-premises AD DS and have a copy in the Azure AD tenant of a Microsoft 365 subscription. Most changes, with the exception of specific account attributes, only flow one way. Changes that you make to AD DS user accounts are synchronized to their copy in Azure AD.

Azure AD Connect provides the ongoing account synchronization. It runs on an on-premises server, checks for changes in the AD DS, and forwards those changes to Azure AD. Azure AD Connect provides the ability to filter which accounts are synchronized and whether to synchronize a hashed version of user passwords, known as password hash synchronization (PHS).

When you implement hybrid identity, your on-premises AD DS is the authoritative source for account information. This means that you perform administration tasks mostly on-premises, which are then synchronized to Azure AD.

Here are the components of hybrid identity.

Components of hybrid identity.

The Azure AD tenant has a copy of the AD DS accounts. In this configuration, both on-premises and remote users accessing Microsoft 365 cloud services authenticate against Azure AD.


You always need to use Azure AD Connect to synchronize user accounts for hybrid identity. You need the synchronized user accounts in Azure AD to perform license assignment and group management, configure permissions, and other administrative tasks that involve user accounts.

Hybrid identity and directory synchronization for Microsoft 365

Depending on your business needs and technical requirements, the hybrid identity model and directory synchronization is the most common choice for enterprise customers who are adopting Microsoft 365. Directory synchronization allows you to manage identities in your Active Directory Domain Services (AD DS) and all updates to user accounts, groups, and contacts are synchronized to the Azure Active Directory (Azure AD) tenant of your Microsoft 365 subscription.


When AD DS user accounts are synchronized for the first time, they are not automatically assigned a Microsoft 365 license and cannot access Microsoft 365 services, such as email. You must first assign them a usage location. Then, assign a license to these user accounts, either individually or dynamically through group membership.

Authentication for hybrid identity

There are two types of authentication when using the hybrid identity model:

  • Managed authentication

    Azure AD handles the authentication process by using a locally-stored hashed version of the password or sends the credentials to an on-premises software agent to be authenticated by the on-premises AD DS.

  • Federated authentication

    Azure AD redirects the client computer requesting authentication to another identity provider.

Managed authentication

There are two types of managed authentication:

  • Password hash synchronization (PHS)

    Azure AD performs the authentication itself.

  • Pass-through authentication (PTA)

    Azure AD has AD DS perform the authentication.

Password hash synchronization (PHS)

With PHS, you synchronize your AD DS user accounts with Microsoft 365 and manage your users on-premises. Hashes of user passwords are synchronized from your AD DS to Azure AD so that the users have the same password on-premises and in the cloud. This is the simplest way to enable authentication for AD DS identities in Azure AD.

Password hash synchronization (PHS).

When passwords are changed or reset on-premises, the new password hashes are synchronized to Azure AD so that your users can always use the same password for cloud resources and on-premises resources. The user passwords are never sent to Azure AD or stored in Azure AD in clear text. Some premium features of Azure AD, such as Identity Protection, require PHS regardless of which authentication method is selected.

See choosing the right authentication method to learn more.

Pass-through authentication (PTA)

PTA provides a simple password validation for Azure AD authentication services using a software agent running on one or more on-premises servers to validate the users directly with your AD DS. With PTA, you synchronize AD DS user accounts with Microsoft 365 and manage your users on-premises.

Pass-through authentication (PTA).

PTA allows your users to sign in to both on-premises and Microsoft 365 resources and applications using their on-premises account and password. This configuration validates users passwords directly against your on-premises AD DS without storing password hashes in Azure AD.

PTA is also for organizations with a security requirement to immediately enforce on-premises user account states, password policies, and logon hours.

See choosing the right authentication method to learn more.

Federated authentication

Federated authentication is primarily for large enterprise organizations with more complex authentication requirements. AD DS identities are synchronized with Microsoft 365 and users accounts are managed on-premises. With federated authentication, users have the same password on-premises and in the cloud and they do not have to sign in again to use Microsoft 365.

Federated authentication can support additional authentication requirements, such as smartcard-based authentication or a third-party multi-factor authentication and is typically required when organizations have an authentication requirement not natively supported by Azure AD.

See choosing the right authentication method to learn more.

For third-party authentication and identity providers, on-premises directory objects may be synchronized to Microsoft 365 and cloud resource access that are primarily managed by a third-party identity provider (IdP). If your organization uses a third-party federation solution, you can configure sign-on with that solution for Microsoft 365 provided that the third-party federation solution is compatible with Azure AD.

See the Azure AD federation compatibility list to learn more.


Because the original and authoritative user accounts are stored in the on-premises AD DS, you manage your identities with the same tools as you manage your AD DS.

You don't use the Microsoft 365 admin center or PowerShell for Microsoft 365 to manage synchronized user accounts in Azure AD.

Next step

Protect your Microsoft 365 privileged accounts

Continue with Step 2 to secure your global administrator accounts.