Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Once in the portal, you'll see the Overview page. This page contains several key elements:
- ACE Contact: If you have an Advanced Cloud Engineer (ACE) assigned, you'll see an ACE tile with primary contact information. This lists your ACE email address with a clickable option to start an email. The tile won't be visible to customers without an assigned engineer.
- Insights: Key Metrics: This tile lists both your engineering escalations and those escalations that have been resolved in the last six months. An issue is considered an 'engineering escalation' once it has been raised to and assigned to a Microsoft engineer (either through our support organization, or raised through the Escalate to Engineering feature).
- Total escalations include open or closed tickets
- Active escalations include only those tickets that are open
- Customer Advisory Board (CAB): The CAB tile will list the last and next CAB events as well as the last and next community calls. This is for information purposes; registrations and calendar blockers will continue to be provided separately through existing process channels.
- Insights: Escalation Trend Per Week by Status: A monthly view of escalations by open and closed for the last six months. This is a focused view of all reactive issues, filtered by all issues that have a Microsoft engineering element.
- Request A Feature: Allows you to submit feedback or a request to the Engineering Direct Portal team. Feedback can be both related to the portal itself and its functionality, and any broader engineering features you would like to see in Engineering Direct. Feature requests submitted through this method are visible to users in the MyFeedback section of the feedback portal.
