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After you deploy add-ins in Microsoft 365 applications, the add-ins should appear on all platforms that the add-ins support.
For Word, PowerPoint, Excel
If the add-in supports add-in commands, the commands appear on the ribbon. The commands can appear on any tab. In the following example, the command for the People Graph add-in appears on the Insert tab.
If the deployed add-in doesn't support add-in commands, you can view any or all add-ins by selecting My Add-ins on the Insert tab.
Then, select the Admin Managed tab at the top of the Office Add-ins window. If the add-in doesn't appear there, select Refresh.
For Outlook
On the Home ribbon, select Store > Admin-managed.
If users can't see add-ins, use one of the following methods to troubleshoot the issue:
Use the Compatibility Checker.
The Compatibility Checker outputs a status report for each user in your organization. The tool reports whether users have a valid Microsoft 365 License, are set up correctly in Exchange Server, and are ready for centralized deployment. For more information, see Centralized Deployment Compatibility Checker.
Check Microsoft 365 requirements.
Check Exchange Online requirements.
See regulations regarding minors using add-ins.
Check for nested groups.
- Add-ins no longer appear to the user if the user is removed from a group that the add-in is assigned to.
- Centralized deployment currently supports users in top-level groups or groups without parent groups. It doesn't support users in nested group assignments or groups that have parent groups.
For more information, see user and group assignments.
Check whether the add-in is fully installed by searching for the add-in's GUID from its manifest.
- Navigate to the
%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\
folder in File Explorer and search all subfolders for the GUID. - Open the Windows Registry editor and search for the GUID.
- If the add-in was installed by using AppSource, navigate to the
%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\
folder and search all subfolders for the add-in's AppSource ID, such asWA999999999
.
- Navigate to the