Scenario: Reset Office Activation

Article
01/23/2023
Applies to:

Microsoft 365

The Reset Office Activation scenario automates all the checks that are described and the scripts that are provided in Reset activation state for Microsoft 365 Apps for enterprise.

Note

This scenario isn't available in the full version of Microsoft Support and Recovery Assistant.

This scenario requires that you use an elevated Command Prompt window. To do this, select Start, enter cmd, right-click Command Prompt in the results, and then select Run as administrator.

Download the Enterprise version of the Assistant

Select the following button:

Download the Assistant

For complete details about how to run the Enterprise version of the Assistant, see Enterprise version of Microsoft Support and Recovery Assistant.

Script the Reset Office Activation scenario

You can automate some of the tasks to run the scenario. The following sample Windows PowerShell script can help you get started. You can also edit it to better fit your requirements.

Note:

The script requires an elevated Windows PowerShell session (use the 'Run as administrator' option).
Detailed instructions for the script are provided in the included comments.

Download the Reset Office Activation scenario script

The script performs the following basic tasks.

Copy the files for the Enterprise version of the Assistant to the client from the location specified in the script.

The default download location that's referenced in the script is https://aka.ms/SaRA_EnterpriseVersionFiles. This is the internet download location for the Assistant. However, you can modify the script to use either a path to the .zip file for the Assistant download or a folder location that contains the files that are extracted from the Assistant download.
Start SaraCmd.exe to run the Reset Office Activation scenario by using the required switches and parameters.
Gather the log files generated when the scenario runs.

The script collects all the log files that are generated by the Assistant.
Create a consolidated .zip file that includes all the logs.

All the log files that are generated by the Assistant are compressed into a .zip file. The name of this .zip file is customizable.

Available switches for the Reset Office Activation scenario

The following switches are available for this scenario. They aren't case-sensitive. Unless noted as optional, the switches are required to run the scenario. You can use more than one optional switch.

Switch <parameter>	Details	Required/Optional
`-S <scenarioname>`	Specify this switch and `OfficeSharedComputerScenario` as the value of the `scenarioname` parameter to run this scenario.	Required
`-AcceptEula`	Specify this switch to accept the End User License Agreement (EULA) and to run this scenario.	Required
`-CloseOffice`	Specify this switch to close all Office apps that are running.	Required

Sample commands

Here is a sample combination of switches to run this scenario:

To reset Office activation, run the following command in an elevated Command Prompt window.
```
SaRAcmd.exe -S ResetOfficeActivation -AcceptEula -CloseOffice
```

Detected conditions and results

When you run the Reset Office Activation scenario by using the Enterprise version of the Assistant, you don't receive any prompts. The following table describes the actions that the Assistant takes for each condition that's encountered by this scenario, and the corresponding output that's displayed.

Condition	Action taken by the Enterprise version	Output shown in the Command Prompt window
Scan completed successfully	Exit the scenario	80: Successful run. Start any Office app and sign-in to activate.
The user didn't include the `-CloseOffice` switch	Exit the scenario	01: This scenario requires the `-CloseOffice` switch. Note, if Office is running, the `-CloseOffice` switch closes Office applications. For additional information, please visit https://aka.ms/SaRA_CommandLineVersion.
Error performing any action	Exit the scenario	71: We ran into a problem. Please run the Office Activation scenario in the full UI version of SaRA. You can download SaRA from https://aka.ms/SaRA-OfficeActivation-Cmdline.
Command Prompt window not elevated	Exit the scenario	72: The scenario requires an elevated command-prompt.
Failure running the OLicenseCleanup script	Exit the scenario	73: We ran into a problem running OLicenseCleanup.vbs. See https://learn.microsoft.com/office/troubleshoot/activation/reset-office-365-proplus-activation-state for manual reset steps.
Failure running `Dsregcmd`	Exit the scenario	74: We ran into a problem running Dsregcmd. See https://learn.microsoft.com/office/troubleshoot/activation/reset-office-365-proplus-activation-state for manual reset steps.
Windows build requirement not met	Exit the scenario	75: Windows is not at least Windows 10 version 1803. See https://learn.microsoft.com/office/troubleshoot/activation/reset-office-365-proplus-activation-state for manual reset steps
Failure to run the `SignOutOfWamAccounts` script	Exit the scenario	76: We ran into a problem running SignOutOfWamAccounts.ps1. See https://learn.microsoft.com/office/troubleshoot/activation/reset-office-365-proplus-activation-state for manual reset steps.
`WPJCleanup` script requirements not met	Exit the scenario	78: WorkplaceJoined=True, but Windows 10 is not at least version 1809. See https://learn.microsoft.com/office/troubleshoot/activation/reset-office-365-proplus-activation-state for manual reset steps.
Failure running the `WPJCleanup` script	Exit the scenario	79: We ran into a problem running WPJCleanup. See https://learn.microsoft.com/office/troubleshoot/activation/reset-office-365-proplus-activation-state for manual reset steps.