Install Microsoft Support and Recovery Assistant from a network share or internet location

  • Article
  • Applies to:
    Microsoft 365 Apps for enterprise, Outlook

You can install Microsoft Support and Recovery Assistant on your company's Windows-based devices from the following locations:

  • Shared location on a network
  • Internet source for installation files

Note: If you're an enterprise customer, you can run the Enterprise version of Microsoft Support and Recovery Assistant.

Install the Assistant from a network location

  1. Download the installation files from the following location:

    Network installation files for the Assistant

  2. In the downloaded files, open the ClickOnce folder and extract the program files to a shared network folder.

  3. Install the Assistant.

    Run SaraSetup.exe either at a command prompt or manually.

Install the Assistant at a command prompt

  1. Select Start, type cmd, and then press Enter to open a Command Prompt window.
  2. Type the path to SaraSetup.exe, and then press Enter.

Note:

  • To run Setup without any user interaction or user interface, use the /q or /quietswitch. If either of these switches are used, SaraSetup.exe runs in the background.
  • To run the installation and see output from the Setup process in the Command Prompt window, use the /d or /debug switch instead of the /q or /quiet switch at the command prompt.
  • Use the /?, /h, or /help switch to display a window that shows all available command-line switches for SaraSetup.exe.
  • If the Assistant is installed by using the /q, /quiet, /d, or /debug switch, the End User License Agreement is displayed when the Assistant starts for the first time.

Install the Assistant manually

  1. On the computer on which you want to install the Assistant, browse to the shared network folder.
  2. Double-click SaraSetup.exe.
  3. Select Install.
  4. Wait for the download and installation process to finish.
  5. After the installation is complete, and you accept the End User License agreement, the first screen of the Assistant appears.

Update the installation files on the network share

The network installation files for the Assistant are republished regularly. You should update the files on your network share so that all installations of the Assistant use the latest files.

To keep the Assistant files up to date, follow these steps:

  1. Download the installation files from Network installation files for the Assistant.
  2. In the downloaded files, open the ClickOnce folder and extract the program files to a shared network folder.
  3. Replace the existing program files in your shared network folder with the new extracted files.

New installations of the Assistant use the latest version that is available on the network share. Existing installations of the Assistant can now be updated by using the following steps:

  1. Start the Assistant on a computer on which it's already installed.
  2. Select OK, and wait for the update to finish.

The Assistant is now updated and ready to run troubleshooting scenarios.

Script the Assistant installation from the internet source

A drawback of the network installation version of the Assistant is that you have to update the files for the Assistant on your network share manually. If this maintenance task is a roadblock to deploying the Assistant, you can use the following sample script to install the Assistant from its internet source.

If you use this approach, the Assistant will update automatically to the newest version available on the internet every time that it starts.

Sample script to install the Assistant from the internet source

This script installs the Assistant by using the following default steps:

  1. Download SaraSetup.exe from the internet https://aka.ms/SaRA-Internet-Setup into the %Temp% folder.
  2. Make sure that the download is successful (the script ends if there's a download failure).
  3. Install the Assistant without user interaction (by using the /q or /quiet switch).
  4. Log the installation process in %Temp%\SaraSetupLog_<timestamp>.txt.
  5. Make sure that the installation is successful (the script ends if the installation fails).
  6. Delete SaraSetup.exe from the %Temp% folder.

There are several variables in the script that can be modified, including the download folder, the folder location for the log file, and the log filename.

Note:

  • Detailed instructions for the script are provided in the included comments.
  • The End-User License Agreement is displayed when the Assistant starts the first time.

Version history of the Assistant

A new build of the Assistant is released every 90 days. The following table provides the versions that were made available on the specified dates.

Release date Version of the Assistant
April 9, 2024 17.01.1659.000
March 12, 2024 17.01.1602.000
February 20, 2024 17.01.1440.000
June 6, 2023 17.01.0268.003
April 21, 2023 17.01.0040.005
January 26, 2023 17.00.9663.002
October 20, 2022 17.00.9167.015
September 20, 2022 17.00.9001.010
August 25, 2022 17.00.8900.012
July 7, 2022 17.00.8713.001
May 20, 2022 17.00.8433.013
April 15, 2022 17.00.8291.010
March 17, 2022 17.00.8149.012
February 25, 2022 17.00.8006.010
January 13, 2022 17.00.7792.012
November 10, 2021 17.00.7513.007
October 20, 2021 17.00.7405.002
October 7, 2021 17.00.7332.000
July 12, 2021 17.00.6880.004
June 30, 2021 17.00.6805.016
March 16, 2021 17.00.6271.008
February 11, 2021 17.00.6125.006
January 25, 2021 17.00.5991.013
November 11, 2020 17.00.5665.007
October 20, 2020 17.00.5555.000
September 24, 2020 17.00.5390.006
September 15, 2020 17.00.5275.009
July 24, 2020 17.00.5057.004
July 2, 2020 17.00.4949.009
June 11, 2020 17.00.4840.008
May 28, 2020 17.00.4732.006
April 23, 2020 17.00.4589.001
April 6, 2020 17.00.4478.003
March 20, 2020 17.00.4376.007
March 11, 2020 17.00.4376.002
February 27, 2020 17.00.4304.006
February 5, 2020 17.00.4163.010
January 14, 2020 17.00.4058.000
December 9, 2019 17.00.3891.009
December 2, 2019 17.00.3711.012

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