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Important
You need to be part of the Frontier preview program to get early access to Microsoft Agent 365. Frontier connects you directly with Microsoft’s latest AI innovations. Frontier previews are subject to the existing preview terms of your customer agreements. As these features are still in development, their availability and capabilities may change over time.
Agent 365 for Exchange Online automates routine email and mailbox tasks within the Exchange Online environment. It can:
- Send automated notifications
- Manage shared mailboxes
- Process incoming messages based on workflows
In the context of Exchange Online, Agent 365 helps streamline communication, apply policies consistently, and improve operational efficiency. You can use it for automated responses, mailbox governance, and integration with other enterprise systems.
Key considerations for Exchange Online integration
You need to define what an agent can do.
The settings most relevant to Exchange are:
- Mail flow controls: Set external send and receive restrictions and scope communication.
- Global address list: Decide who can see or find an agent.
- Role and admin restrictions and delegation: Prevent privilege escalation and delegate correctly.
Exchange Online includes many settings and policies. Compare existing policies with those needed to manage the AI agent.