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Important
You need to be part of the Frontier preview program to get early access to Microsoft Agent 365. Frontier connects you directly with Microsoft’s latest AI innovations. Frontier previews are subject to the existing preview terms of your customer agreements. As these features are still in development, their availability and capabilities may change over time.
Human oversight ensures that agents operate reliably, ethically, and in line with your organization's goals. The agent manager oversees all agent activity across the environment. Regular users see only their own interactions with the agent, maintaining transparency and privacy.
You can observe agent activity in these places:
| Location | Who can observe? | Description |
|---|---|---|
| Microsoft Defender | Microsoft 365 administrators | Monitors all agent activity for all Agent 365 agents. For more information, go to Monitor agents. |
| Agent Activity tab in Teams | Users who interact with an agent or are assigned as an agent manager in Microsoft Entra | Shows activity for your own sessions or sessions where you're the agent manager. |
This article focuses on observing agent activity from the agent Activity tab in Teams.
How agent activity displays
Activity is displayed for an agent for each specific session. A session is one complete instance of agent activity initiated by a trigger—such as an email, chat, or @mention—and includes all actions until the session ends. For example, in Outlook, all interactions tied to the same email thread count as one session.
The agent manager is able to oversee the agent's actions via the agent Activity tab in Teams. Non-managers can't see the agent's activity.
A session can be either autonomous or conversational. Autonomous sessions are triggered by events or time-based actions. Conversational sessions are triggered by user interaction, such as sending or responding to a chat message or email.
Note
The observability API reference for Agent 365 provides extension methods for developers. For more information, go to Agent observability.
Conversational session details
A conversation session depends on where and how you invoke the agent:
- From Outlook: Grouped by email thread. Anything related to the same email thread is one session.
- From comments in Word or PowerPoint: Anything related to the same comment.
- From Teams: Sessions are time based. After 30 minutes of inactivity, the session ends.
Understand a session
Here's what you can see for a session:
Trigger: The event that initiates the agent's activity, such as an email received or a chat started. If you don't see the trigger, check with the agent developer to confirm it's logged correctly.
Action or tool call: An action the agent executes, such as updating a Dynamics 365 record or sending an email. The final action in a session appears as last action to help you differentiate between sessions. If you don't see an action, check with the agent developer to confirm it's logged correctly.
Thought process: Optional explanation of the agent's reasoning or decision-making. It helps provide transparency for agent users on agent’s decision-making process.
Title: A short summary or label for the session to help users distinguish between different activities.
AI-generated summary: A concise summary of the session’s intent or activity, generated using AI. The summary provides at-a-glance context for users.
Status: Shows the current state of a session. States include Running, Completed, and Failed.
Channel link: Shows where the activity occurred, such as Teams, Outlook, or Microsoft 365 Copilot.
Start: The session's start date and time for sorting and quick reference.