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Important
This feature is part of Frontier preview program. Frontier connects you directly with Microsoft’s latest AI innovations. Frontier previews are subject to the existing preview terms of your customer agreements. As these features are still in development, their availability and capabilities may change over time.
In this article, you learn how to use and collaborate with agents in Agent 365 to automate tasks like sales outreach and prospect management. Discover how template agents, such as the Sales Development agent, help you streamline workflows and focus on higher-value work.
Agent administrators can also deploy pre-integrated ecosystem partner agents that are available at launch, including Genspark, Zensai, Egnyte, Zendesk, Manus, Kore, Kasisto, and n8n.
Agent administrators can access several template agents designed to work with popular apps and services. Here are a few of the model context protocol (MCP) servers available as template agents in Microsoft Agent 365:
- Microsoft Word
- Microsoft Outlook Calendar
- Microsoft Outlook Mail
- Microsoft Teams
- Microsoft Copilot Search
- Microsoft SharePoint
- Microsoft OneDrive
Sales Development agent
Important
The Sales Development agent is available to customers who have opted into the Microsoft 365 Targeted release program. You can choose Targeted release for your entire organization, or just for selected users. See Standard or Targeted release options in Microsoft 365 for more information about opting into the program.
The Sales Development agent automates sales outreach and prospect management within Microsoft Teams. This AI-powered agent helps sales teams scale prospecting while maintaining personalized communication.
For details on how to configure and use the Sales Development agent, see Sales Development agent documentation.