Microsoft Copilot for Service documentation

Discover how to use Microsoft Copilot for Service to embed agent-facing, AI-driven copilots into your existing contact center easily with online training courses, docs, and videos. Learn how to quickly and simply customize the chat experience for your customers and employees.

Overview

What is Microsoft Copilot for Service?

Get Started

Get started with Microsoft Copilot for Service

Create

Try/Buy

• Sign up for a license
• Supported languages
• Quotas, limits, and configuration values

Create agent-facing copilots

• Overview of agent-facing copilots
• Embed in agent consoles

Test and publish

• Test your copilot
• Publish your copilot

Administer and extend

Administer Microsoft Copilot for Service

• Share copilots within your organization
• Working with environments

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