To create agents, go to the Copilot for Service admin portal, select Pre-configured service agent or Custom service agent, and then complete the steps in the wizard.
Deploy Copilot for Service in Outlook and Teams
You can deploy Copilot for Service in Outlook and Microsoft Teams through the Microsoft 365 admin center. The app can be integrated with Dynamics 365 Customer Service or Salesforce. Learn more at Deploy Copilot for Service
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.