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The Analytics page in Copilot Studio provides consumption data on the billed messages or sessions your agent uses.
If your billing is based on message consumption, these analytics show how many messages your agent consumes and what activity is counting towards message consumption over a time period.
If your billing is based on session consumption (available for licenses purchased before January 1, 2024), these analytics show how many billed sessions your agent consumes over a given time period.
Message consumption
Messages are the unit that measures agent usage. The total cost is calculated based on the sum of the messages used by your organization. The number of messages consumed by an agent depends on the design of the agent, how often customers interact with it, and the features they use.
Note
If your organization uses an older subscription plan using billed sessions instead of messages, the Analytics page shows the number of billed sessions. If your organization switches from billed sessions to messages during the time period you're analyzing, both data on both billed sessions and messages appear.
On the Analytics page for your agent, the Overview panel shows your agent's total billed messages for the selected time period. To see more details, select See billing.
To change the time period, select the time period dropdown at the top of the Analytics page.
The analytics data takes a few hours to update with new billed message counts, so you might not see data about very recent activity.
Billed message trend
The Billed message trend chart shows the changes in billed message amounts over the selected time period.
Hover over points in the chart to see exact message counts.
Cost distribution
The Cost distribution chart shows which kinds of activity are counting towards message usage. The chart uses the total message count for each activity, and each activity can consume different numbers of messages per occurrence. For more information on how different activities consume messages, see Billing rates and management.
Hover over columns in the chart to see exact message counts.
Session consumption
A billed session is an interaction between a customer and an agent. It represents one unit of consumption. You can use the Analytics page to view how many session your agent consumed for a given period. Billed sessions are different from conversational or event trigger sessions, and are calculated differently.
If your organization switches from billed sessions to messages during the time period you're analyzing, data for both billed sessions and messages appear.
Note
This section is for billed sessions in the legacy Power Virtual Agents license, which was available for purchase starting on December 1, 2023. This legacy license is no longer available for purchase starting on January 1, 2024.
On the Analytics page for your agent, the Overview panel shows your agent's total billed sessions for the selected time period. To see more details, select See billing.
To change the time period, select the time period dropdown at the top of the Analytics page.
The analytics data takes a few hours to update with new billed session counts, so you might not see data about very recent activity.
Billed session trend
The Billed session trend chart shows the changes in billed message amounts over the selected time period.
Hover over points in the chart to see exact message counts.
