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Integrating LivePerson with Copilot Studio presents a compelling opportunity for businesses seeking to enhance their customer support and engagement capabilities.
Prerequisites
Before you begin, ensure that you have:
- An active LivePerson account.
- A Copilot Studio agent.
- Admin or developer access to both LivePerson and Power Platform.
Steps
Follow these steps to create and connect LivePerson to a Copilot Studio agent:
Retrieve the Direct Line secret for your agent.
Follow the instructions at the LivePerson documentation site.
To set up handoff to LivePerson, see the LivePerson documentation - Transfer to agent.