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Hand off to LivePerson

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Integrating LivePerson with Copilot Studio presents a compelling opportunity for businesses seeking to enhance their customer support and engagement capabilities.

Prerequisites

Before you begin, ensure that you have:

  1. An active LivePerson account.
  2. A Copilot Studio copilot.
  3. Admin or developer access to both LivePerson and Power Platform.

Steps

Follow these steps to create and connect LivePerson to a Copilot Studio copilot:

  1. Retrieve the Direct Line secret for your copilot.

  2. Follow the instructions at the LivePerson documentation site.

  3. To set up handoff to LivePerson, see the LivePerson documentation - Transfer to agent.