Hand off to LivePerson
Important
Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.
Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.
Integrating LivePerson with Copilot Studio presents a compelling opportunity for businesses seeking to enhance their customer support and engagement capabilities.
Prerequisites
Before you begin, ensure that you have:
- An active LivePerson account.
- A Copilot Studio copilot.
- Admin or developer access to both LivePerson and Power Platform.
Steps
Follow these steps to create and connect LivePerson to a Copilot Studio bot:
Retrieve the Direct Line secret for your bot.
Follow the instructions at the LivePerson documentation site.
To set up handoff to LivePerson, see the LivePerson documentation - Transfer to agent.
Feedback
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