Note
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Access to this page requires authorization. You can try changing directories.
How long do I have to activate Azure credits?
You must activate Azure credits within 90 days of accepting the program agreement. If you don't, your offer will expire, and you’ll need to reapply to regain access to the investor offer.
How can I confirm that the Azure credits are showing under my account on the Azure portal?
Log into the Azure portal and navigate to Cost Management ->Billing ->Payment methods.
What happens if I don't activate my Azure credits within 90 days?
Your offer will expire, and you’ll need to reapply to regain access to the investor offer.
What do I do if I get an "Already redeemed" error when activating my Azure benefit?
Azure credits were previously allocated to the Microsoft Account (MSA) associated with this email address, often from another Microsoft program. If you finished using credits from the other program, contact support at aka.ms/startuphelp-mfs-portal for help with activating Microsoft for Startups Investor Offer credits.
If you're still using credits from another program, we recommend you finish using those credits before activating Microsoft for Startups Investor Offer credits. Azure credits and other benefits must be activated by the date indicated on your Home page of Microsoft for Startups Portal.
To use credits from two programs in parallel, set up a new MSA with another email address. Note it isn't possible to share workloads across MSAs.
"You aren't eligible for this offer" Azure activation error.
Contact support through the portal at aka.ms/startuphelp-mfs-portal.
I received the error message "Your account type is not supported."
You receive this message when your account doesn't have an active administrator for your tenant. You can take administrator ownership of the account by following these steps.
How do I resolve Azure activation errors related to my credit card?
To troubleshoot credit card issues, refer to this Microsoft Learn article.
"You aren't eligible for an Azure subscription" Azure activation error
Check that the information provided for your Azure account profile; including contact email address, street address, and telephone number, is correct. Make sure that the credit card information you entered is correct, and you don't already have a Microsoft account with the same information. If you still face issues contact support at aka.ms/startuphelp-mfs-portal.
"Your account type isn't supported" Azure activation error
This occurs if the account is registered in an unmanaged Azure Active Directory. Sign up using another account or take over the unmanaged AD directory
I activated my Azure sponsorship. How can I create subscriptions to use my sponsorship credits?
- Sign in to the Azure portal using the email address associated with your Microsoft for Startups credits.
- Navigate to “Subscriptions” and then select “Add.”
- Select the billing account under which the credits are allocated.
- All subscriptions under that billing account will be able to use the allocated sponsorship credits.