Priority Community Support with Microsoft Q&A

Get high quality answers to Azure-related questions with Microsoft Q&A, a trusted platform for technical questions on Azure services. Receive expert guidance from Azure engineers and Community Champions within 8 business hours. Questions from founders with access to the Microsoft for Startups portal are automatically tagged and prioritized in the forum.

How do I access Priority Community Support?

Sign in to Microsoft Learn with the same account that has access to your Azure benefit subscription, then choose “Ask a question” and post your question on Microsoft Q&A with one of the below Azure tags. Questions from founders with access to the Microsoft for Startups portal are automatically tagged and prioritized in the forum.

Which Azure service tags are supported?

All Azure product tags and all Microsoft Entra product tags are supported. Other supported tags are Microsoft Sentinel and Microsoft Defender for Cloud.

When can I expect a response to my question?

For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.

Where do I go if I have questions about Priority Community Support?

For questions or feedback for Priority Community Support contact pcsquestions@service.microsoft.com