Troubleshooting the Azure DevOps Work Items Microsoft Graph connector
The following common errors are observed while configuring the connector, or during crawling and their possible reasons.
| Step | Error message | Possible reason(s) |
|---|---|---|
| Connection settings | Invalid credentials detected. Try signing in with a different account or check the permissions for your account |
Third-party application access via OAuth may be disabled. Follow steps to manage security policies to enable OAuth. |
| Connection settings | Bad state message in OAuth pop-up window with URL stating error=InvalidScope |
Wrong scopes provided to the registered app. |
| Connection settings | 400 - Bad request message in OAuth pop-up window |
Incorrect App ID. |
| Connection settings | BadRequest: Bad Request on API request message in OAuth pop-up window |
Incorrect client secret. |
| Crawl time (post connector configuration) | The account associated with the connector doesn't have permission to access the item. |
The registered app does not have any of the required OAuth scopes. (Note - A new OAuth scope requirement 'Analytics:read' was introduced on 8/31/2021). |
| Crawl time (post connector configuration) | You don't have permission to access this data source. You can contact the owner of this data source to request permission. |
Third-party application access via OAuth is disabled. Follow steps to manage security policies to enable OAuth. |
| Crawl time (post connector configuration) | Credentials associated with this data source have expired. Renew the credentials and then update the connection |
The registered app may have been deleted or expired. |
| Crawl time (post connector configuration) | Item listed but no longer accessible or no longer exists |
The crawling account may be missing 'basic' access level. Crawls fail with 'stakeholder' access. |
If you have issues or want to provide feedback, contact [Microsoft Graph | Support (https://developer.microsoft.com/en-us/graph/support).