Move from Business Voice to Teams Phone licenses

By the end of June 2022, Business Voice will be retired, so we recommend businesses to switch to Microsoft Teams Phone with Calling Plan bundle licenses.

Business Voice bundled the following three Teams add-on licenses:

  • Microsoft Teams Phone for a cloud-based Phone System in Microsoft Teams.
  • Audio Conferencing for dial-in and dial-out conferencing for meetings.
  • Microsoft Calling Plans for domestic calls to Public Switched Telephone Network (PSTN) connectivity.

Existing Business Voice customers won't be automatically transitioned to the new licensing model.

This article is for IT admins who need to change their Business Voice licenses to Microsoft Teams Phone and Audio Conferencing licenses while maintaining the same capabilities.

Warning

Closely follow this article's instructions. If the instructions tell you to NOT select the Save button, don't select the Save button.

Saving prematurely may result in losing phone number assignments, dial plans, auto attendants, and call queues.

Acquire new licenses

Before replacing Business Voice licenses, you first need to purchase replacement licenses for your users.

You'll need licenses to provide these features:

  • Audio conferencing
  • Cloud-based Phone System
  • PSTN connectivity

Use the following table to determine which licenses to purchase based on your needs:

Old license plan Recommended license plan Description
Business Voice with Calling Plan Teams Phone with Calling Plan and Microsoft Teams Audio Conferencing with dial-out to USA/CAN Provides cloud-based Phone System capabilities, a Domestic Calling Plan with Microsoft as your PSTN provider, and dial-in and dial-out capabilities to meeting attendees organized by a licensed user.
Business Voice without Calling Plan Teams Phone Standard and Microsoft Teams Audio Conferencing with dial-out to USA/CAN Provides cloud-based Phone System capabilities that can be combined with a third-party calling plan with a PSTN provider using Operator Connect or Direct Routing and dial-in and dial-out capabilities to meeting attendees organized by a licensed user.

How to update licenses

You have four ways to update your licenses:

  • Single user license update via Microsoft 365 admin center
  • Bulk user license update via Microsoft 365 admin center
  • Bulk user license update using a PowerShell script
  • Bulk user license update using Azure group-based licensing

Option 1: Single user license update via Microsoft 365 admin center

To update a single user, you can use the Microsoft 365 admin center.

  1. Go to admin.microsoft.com and sign in with the tenant admin credentials.
  2. Navigate to Users > Active Users and select the desired user.
  3. Select Manage product licenses on the list toolbar.
  4. On the Licenses and apps screen, deselect the Business Voice license.

    Important

    DON'T save changes yet. If you save changes without adding the new licenses, the user account will be deprovisioned and the phone number unassigned.

  5. After deselecting Business Voice, check the new Teams Phone and Audio Conferencing licenses.
  6. Now you can safely save your changes by selecting Save change.

The user's licenses will be updated and shouldn't impact service availability.

Validate user license updates

After you've completed your chosen method, validate if the user licenses were properly updated.

  1. Go to the Microsoft 365 admin center and sign in with admin credentials.
  2. Navigate to Users > Active Users and select a test user.
  3. Select Manage product licenses on the toolbar.
  4. On the Licenses and apps screen, review which licenses they have assigned to them.

If all the targeted users have the correct licenses assigned, you've completed updating your Business Voice licenses to Teams Phone and Audio Conferencing licenses.