Change the default language for greetings and emails

Cloud Voicemail uses various language settings to play greetings, generate transcription translations, and generate voicemail messages. The language settings can be specified by default on the tenant level, by policy, or individually on a given user.

Greetings

Greetings are played to the caller leaving voicemail and can be the following types:

  • System greetings
  • Custom greetings recorded by the user being called
  • Custom text-to-speech greeting specified on the user being called

The language used to play the system greetings is, in priority order, either the primary and secondary prompt language specified in the online voicemail policy assigned to the user, the preferred language specified for the user, or the default tenant language.

The custom and out of office greeting are recorded by the user in the language chosen by the user.

If custom text-to-speech greetings are specified for the user either by the user or the tenant administrator, the language used to generate the speech is the PromptLanguage specified together with the text-to-speech greetings.

The custom text-to-speech greetings are only used if there are no custom greetings recorded for the user.

Transcription

If enabled by the online voicemail policy for the user being called, Cloud Voicemail will try to transcribe the voicemail left by the caller. It will use speech detection to understand the language used in the audio content and, if possible, transcribe the content using the detected language.

Transcription translation

If enabled by the online voicemail policy for the user being called, Cloud Voicemail will translate the transcribed voicemail. It will translate from the language detected during speech detection into, in priority order, either the preferred language specified for the user or the default tenant language.

Voicemail message template

Cloud Voicemail will generate the voicemail message using a language template based on, in priority order, either the preferred language specified for the user or the default tenant language.

Setting the preferred language for a user

You can set the preferred language for a user using PowerShell either in Azure Active Directory or in the on-premises Active Directory. For more information, see How to set language and region settings for Microsoft 365 or Office 365.

Users can change their own preferred language through their settings after they sign in. For more information, see Change your display language and time zone in Microsoft 365 for Business

Change the system language for everyone in your organization

  1. Sign in with your global administrator account at https://portal.office.com/adminportal/home.

  2. In the Microsoft 365 admin center, choose Settings > Org settings > Organization profile.

  3. Choose Organization information.

  4. Select a language from the Preferred language list for everyone in your organization.

  5. Choose Save.

The languages that are available to you are determined by the location of your organization. For example, if your organization is located in the United States, you can set the default language to English or Spanish. If your organization is located in Canada, you can choose between English and French.

Supported languages in Cloud Voicemail

For a list of supported languages in Cloud Voicemail for Microsoft Teams and Skype for Business, see Cloud Voicemail supported languages.

Custom greeting recorded by a user

Users can record their own custom and out of office custom greeting. See Teams desktop client settings and Check Skype for Business voicemail and options.

Custom text-to-speech greeting specified for a user

The tenant administrator can specify the custom text-to-speech greeting and prompt language for a user by using the Voicemail tab on the user details page in Teams admin center or by using the Set-CsOnlineVoicemailUserSettings cmdlet.

Custom text-to-speech greeting specified by a user

Users can specify their own custom text-to-speech greetings and the language used for the greetings. For Microsoft Teams - Users can change their voicemail greeting from the Teams desktop client settings. For Skype for Business - https://mysettings.lync.com/voicemail and choose a new language under Prompt Language.

Set-CsOnlineVoicemailUserSettings

Get-CsOnlineVoicemailUserSettings

Set-CsOnlineVoicemailPolicy

Get-CsOnlineVoicemailPolicy