Audio Conferencing complimentary dial-out period
Teams PSTN Services
Customers may use a Microsoft 365 or Calling Plan and Teams Audio Conferencing as permitted in the Teams PSTN Services Use Terms and Customer's volume licensing agreement. The PSTN Services Use Terms may be found at Licensing Resources and Documents.
End of complimentary dial out period
The complimentary dial-out capability ended on December 1, 2019. For more information, see Audio Conferencing subscription dial out and call me at benefit.
This change didn't take place for countries and regions where the Audio Conferencing subscription is available, but we don't currently enable setting up Communications Credits. These specific countries and regions are Russia, South Korea, and Taiwan.
Complimentary dial out period details
For customers who are adopting our Microsoft 365 Audio Conferencing service, Microsoft is providing an additional complimentary benefit related to dial out from meetings that are organized by users who are assigned a Microsoft 365 Audio Conferencing subscription license through November 2019. During this complimentary period, Microsoft allows meeting organizers or authorized attendees, as defined in meeting policy settings, to make dial-out calls from within the meeting to non-premium phone numbers in the 44 Zone A countries and regions. This benefit is applicable to Audio Conferencing monthly subscription licenses and doesn't extend to Audio Conferencing pay-per-minute licenses.
In addition, there's a 900-minute limit during the complimentary dial out period as such:
Users with a license usage location (the location is the user country or region location that is defined in the licensing area of the Microsoft 365 admin center) in any_ country or region can dial out from a conference to any of the 44 Zone A countries and regions. Each user receives 900 minutes per user per month to any of the Zone A countries and regions, which are pooled at the tenant level. For example, a customer has purchased 115 Audio Conferencing subscription licenses and has 10 users in the US, 100 users in the UK, and 5 users in India, all with Audio Conferencing subscription licenses assigned to their users.
All 115 users share a pool of (115 users X 900 min) = 103,500 conferencing dial-out out minutes per calendar month, which can be used to place outbound calls to any of the Zone A countries and regions.
All calls exceeding the 103,500 minutes per calendar month are billed per minute using Communications Credits at our published rates to that destination. (Note: Tenant must set up Communications Credits and assign the Communications Credits license to the meeting organizer).
All outbound calls to destinations not in the Zone A countries and regions list are billed per minute using Communications Credits at our published rates to that destination (provided tenant has set up Communications Credits and assigned the Communications Credits license to the meeting organizer).
You can monitor the usage against dial-out minute pool in the Teams admin center. In the Microsoft Teams admin center, go to Legacy portal > Reports > PSTN Minute Pools. This complimentary minute pool will be labeled in the report as "Outbound Calls to Zone A countries and regions."
Email notifications are sent to all tenant administrators of a given customer when the utilization of the tenant's dial-out minutes pool has reached 80% and 100%.
For dial-out calls that are billed per minute (calls exceeding the tenant dial-out minute pool or calls to destinations not in the Zone A countries and regions list), the calls and their associated rates are based primarily on the destination of the call and not the country or region of the organizer or the participant initiating the dial-out call. For example, a call to a phone number in France will be billed with the same rate if it's initiated by a meeting participant in the United States or one in France.
For more information about Communication Credits, see Communications Credits.