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Access to this page requires authorization. You can try changing directories.
Symptoms
In the Microsoft Teams Rooms Pro Management portal, the OS Edition signal of a Microsoft Teams Rooms device is shown as Unhealthy, and the incident severity is shown as Critical.
Users also experience the following issues on the device:
- The device doesn't sign in automatically.
- The device console displays a black or gray screen.
Cause
These issues occur when the Teams Rooms Pro agent detects that the device isn't running a supported edition of Windows. Microsoft Teams Rooms requires the Windows IoT Enterprise or Windows Enterprise SKUs under the Global Availability Channel servicing option. For more information, see Windows release support.
Resolution
- Make sure that you're using a supported Teams Rooms system listed in Microsoft Teams Rooms requirements. Otherwise, replace it with a supported system. All current Teams Rooms devices and bundles are available in the Teams Rooms product showcase.
- Reimage the device as described in the OEM documentation.
More information
All certified Teams Rooms devices are pre-installed together with an IoT Enterprise or the binary-equivalent Enterprise edition of Windows.