Collect device logs for Teams devices

If you experience issues when you try to use Microsoft Teams devices, you'll have to collect diagnostic logs to be able to troubleshoot the issues. There are a few ways to collect Teams device logs, the recommended option is to use the Pro Management Portal, but other options are listed below as well.

Collect using the Pro Management Portal

1. Login to the Teams Pro Management Portal
2. Select Rooms on the navigation menu in the left pane
3. Select the impacted device
4. Select the Actions tab
5. Select Log Collection
6. Select Run
7. If applicable, choose the logs you wish to collect
8. After a few minutes, open the Activity tab
9. Under Room logs, view the most recent log collection and select the download icon on the right
10. The device logs will be downloaded to your computer which can be opened or shared with Microsoft Support for further assistance.

Collect Teams Rooms on Windows Logs Locally

You can also use PowerShell to collect logs locally. You must invoke the log collection script that ships with the Microsoft Teams Rooms app. In Admin mode, start an elevated command prompt, and issue the following command:

powershell -ExecutionPolicy unrestricted c:\rigel\x64\scripts\provisioning\ScriptLaunch.ps1 CollectSrsV2Logs.ps1

The logs are output as a ZIP file in c:\rigel.

Collect Teams Rooms on Android Logs Locally

Original Equipment Manufacturer (OEM) tooling or web management portals can be used to collected logs locally.