Manage the Shifts app for your organization in Microsoft Teams
Overview of Shifts
The Shifts app in Microsoft Teams keeps frontline workers connected and in sync. It's built mobile first for fast and effective time management and communication for teams. Shifts let frontline workers and their managers use their mobile devices to manage schedules and keep in touch.
- Managers create, update, and manage shift schedules for teams. They can send messages to one person ("there's a spill on the floor") or the entire team ("the regional GM is arriving in 20 minutes"). They can also send policy documents, news bulletins, and videos.
- Employees view their upcoming shifts, see who else is scheduled for the day, request to swap or offer a shift, and request time off.
It's important to know that Shifts currently don't support guests. This means that guests on a team can't be added to or use shift schedules when Guest access is turned on in Teams.
For details about Shifts capabilities on different platforms, see Teams features by platform.
Availability of Shifts
Shifts is available in all Enterprise SKUs where Teams is available.
Shifts is available in Government Community Cloud (GCC) environments, but not in GCC High or DoD environments.
Location of Shifts data
Shifts data is currently stored in Azure in data centers in Asia Pacific (APAC), the European Union (EU), and North America. For more information about where data is stored, see Where is my data?
To learn more about Shifts data, including storage, retention, retrieval, and encryption of Shifts data, see Shifts data FAQ.
Set up Shifts
Enable or disable Shifts in your organization
Shifts is enabled by default for all Teams users in your organization. You can turn off or turn on the app at the org level on the Manage apps page in the Microsoft Teams admin center.
- In the left navigation of the Microsoft Teams admin center, go to Teams apps > Manage apps.
- In the list of apps, search for the Shifts app, select it, and then switch the Status toggle to Blocked or Allowed.
Enable or disable Shifts for specific users in your organization
To allow or block specific users in your organization from using Shifts, make sure Shifts is turned on for your organization on the Manage apps page. Then create a custom policy for app permissions and assign it to those users. To learn more, see Manage app permission policies in Teams.
Pin Shifts to Teams
Use the Tailored frontline app experience to pin Shifts and other apps to Teams
The tailored frontline app experience in Teams pins the most relevant apps in Teams for users who have an F license. Pinned apps include Shifts, Walkie Talkie, Tasks, and Approvals. By default, this feature is on, giving your frontline workers an out-of-the-box experience that’s tailored to their needs.
The apps are pinned to the app bar—the bar on the side of the Teams desktop client and at the bottom of the Teams mobile clients—where users can quickly and easily access them.
To learn more, including how the experience works with app policies that you set, see Tailor Teams apps for your frontline workers.
Use an app setup policy to pin Shifts to Teams
App setup policies let you customize Teams to pin the apps that are most important for your users.
You can create a custom policy in app setup policy by adding the Shifts app, and then assign the policy to your users. Or, you can use the app setup policy that's part of the Frontline Worker and Frontline Manager policy packages.
A policy package in Teams is a collection of predefined policies and policy settings that you can assign to users who have similar roles in your organization. The set of policies in the Frontline Worker and Frontline Manager policy packages include an app setup policy that pins the Shifts app and other apps that support communication and collaboration activities for that role.
We recommend using the Frontline Worker and Frontline Manager policy packages as they simplify, streamline, and help provide consistency when managing policies for your frontline workforce.
Enable shift-based tags in Teams
Tags in Teams let users easily connect with a subset of people on a team. With shift-based tags, people are automatically assigned tags that match their schedule and shift group name in Shifts. The tag can be used in @mentions on the To line in a chat or in a post on any standard channel of the team.
Shift-based tags let your users reach people who are on-shift in real time. Notifications are sent only to those people who are on-shift at the time the tag is used in a chat or channel post. For example:
- A store manager uses the @Cashiers tag to post an announcement to a channel for all on-shift cashiers.
- A nurse uses the @CardiologistsOnCall tag to start a chat with all on-call cardiologists.
You can turn the feature on or off in the Microsoft Teams admin center. To learn more, see Manage tags in Teams.
Search the audit log for Shifts events
You can search the audit log to view Shifts activity in your organization. To learn more about how to search the audit log and to see a list of Shifts activities that are logged in the audit log, see Search the audit log for events in Teams.
Before you can search the audit log, you have to first turn on auditing in the Security & Compliance Center. To learn more, see Turn audit log search on or off. Keep in mind that audit data is only available from the point at which you turned on auditing.
Give feedback or report an issue
To send feedback, select the Help option at bottom of the Teams left navigation bar, and then select Report a Problem. Select Other, and then enter your feedback or details about the issue you're experiencing. Indicate at the beginning of your feedback report that you're sending feedback about "Shifts" so we can easily identify Shifts issues.
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