Phone number management for Portugal

• Applies to:

  Microsoft Teams

Use this page to find information on acquiring and porting phone numbers in Portugal for Microsoft Teams.

For more information, see Manage phone numbers for your organization.

On this page:

• Acquiring New Numbers from Microsoft Teams
• Porting Existing Numbers to Microsoft Teams
  • What number types can I port?

Acquiring New Numbers from Microsoft Teams

Frequently Asked Questions	Details
What information and documents do I need to provide for my new number order?	Local VAT ID Tri-party agreement: this will be sent to you by the TNS Service Desk team after you place your order to get new phone numbers
What number types are available?	Availability in Portugal
How much time will it take for me to acquire new phone numbers (approximately)?	Up to 15 business days if the numbers are available. Up to 90 business days if the numbers must be ordered.
Miscellaneous information	Numbers will have the local area code associated with the location. Not all local area codes can be supplied. Numbers are restricted to local area codes for Lisbon and Porto (021/022). Mobile numbers are not available.

You can submit your number acquisition request through the Teams Administration Center.

• Get new user phone numbers in the Microsoft Teams admin center.
• Get new service phone numbers in the Microsoft Teams admin center.

If any additional documentation or correspondence is required or if you need additional assistance, please contact the TNS Service Desk.

Porting Existing Numbers to Microsoft Teams

Frequently Asked Questions	Details
What information and documents do I need to provide for my port order?	Letter of Authorization (LOA) for Portugal (all numbers) (v.6.0) (pt-pt)) One of the following: A copy of Certidão de Registo Comercial (copy of commercial registry certificate from where we can see the authorized person/persons) The access code (código de acesso à Certidão de Registo Comercialto) for the Company Commercial Registry Tri-Party Agreement for Portugal (all numbers) (v.6.0) (pt-pt)
How long will it take for me to port my phone numbers (approximately)?	10 to 30 business days
When do phone number ports take place?	Ports take place Monday through Friday between 08:00 AM to 05:00 PM Western European Time. Out of hours porting may be possible depending on the losing carrier. Please contact the TNS Service Desk for more information.
Can I change or cancel my port order?	Port changes and cancellations must be requested 2 business days before the approved porting date.
Can I port some but not all of my phone numbers?	Partial porting is not supported.

What number types can I port?

Number Types	User	VoiceApps (Auto Attendants and Call Queues)	Audio Conferencing
Geographic	Yes	Yes	Yes
Toll-Free	No	Yes	Yes

You can submit your porting request through the Teams Admin Center.

If any additional documentation or correspondence is required or if you need additional assistance, please contact the TNS Service Desk.

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