Data transfers between carriers and Microsoft for Operator Connect

Microsoft is the controller of Personal Data it processes in connection with Operator Connect. Customer must notify its end users of the following information:

• Microsoft’s Operator Connect functionality for Microsoft Teams enables end users of Teams to communicate with others through calling networks via Microsoft Teams.
• When this feature is enabled by your organization, Microsoft shares information with your organization’s communication services carrier/s (each, an Operator) to ensure proper functioning of the service and for troubleshooting purposes.

Information Microsoft shares with the Operator when you use Operator Connect includes:

• your phone number and, if applicable, the Microsoft-assigned SIP URI (Session Initiation Protocol Uniform Resource Identifiers) assigned to your phone number;
• call details and call quality data, such as caller and call recipient phone numbers; call invite and end times; certain caller identifiers; call duration; and information about service connections (for example, IP addresses and operating systems of the caller and call recipient); and
• emergency calling location information.

Operators are able to export and download the information listed above.

Your Operator handles this information in accordance with your Operator’s privacy practices. For more information, see your Operator’s privacy policy and terms of use. For information about Microsoft’s privacy practices, refer to the Microsoft privacy notice applicable to Teams at this link.