Enrolling a device into Pro Management

With the upcoming Teams Rooms on Windows app update (version 4.17), which is scheduled for release by the end of June 2023, we have streamlined the enrollment process for Windows-based Teams Rooms devices. With version 4.17, IT admins will no longer need to manually download and install the Pro management admin agent on each device.

Instead of performing the steps in this article, the Pro Management agent will be automatically downloaded and installed onto the Windows-based Teams Rooms devices as part of the Teams Rooms app update. This improvement simplifies the agent deployment and device enrollment tasks for IT admins, reducing their workload.

Once the Pro Management agent is successfully installed and connected, devices with the Teams Rooms Pro license will be automatically enrolled and visible on the Pro Management portal. This eliminates the need for any additional user action, making the process more efficient.


If your Windows-based Teams Rooms devices are running version 4.16 or earlier, you must still follow the steps below to enroll those devices.

Both automatic and manual deployment requires onboarding Microsoft Teams Rooms devices to the Microsoft Teams Rooms Pro Management portal. The monitoring service agent is for use with certified Microsoft Teams Rooms (MTR) systems and peripherals.


Follow these procedures to set up your hardware before attempting the enrollment process:

Adding proxy settings (optional)

  1. Log in as administrator by following Performing operations as the Admin user of the MTR device.

  2. In the Windows Search field (bottom-left section of the screen), enter cmd (either long press the screen or right select, and choose Run as administrator).

  3. Run the following command (double quotes at end of command are important):

    • If using single proxy server: bitsadmin /Util /SetIEProxy LOCALSYSTEM MANUAL_PROXY <proxyserver>:<port> ""


      bitsadmin /Util /SetIEProxy LOCALSYSTEM MANUAL_PROXY contosoproxy.corp.net:8080 ""
    • If using a pac file: bitsadmin /Util /SetIEProxy LOCALSYSTEM AUTOSCRIPT <pac file url>


      bitsadmin /Util /SetIEProxy LOCALSYSTEM AUTOSCRIPT http://contosoproxy.corp.net/proxy.pac

Enabling TPM settings


TPM must be enabled to enroll in Pro Management.

If TPM on an Intel NUC device is disabled, enable TPM on these devices as follows:

  1. Plug in the keyboard to a NUC device.
  2. Restart device.
  3. To display the BIOS screen, rapidly press F2.
  4. Select Advanced.
  5. Select Security.
  6. On the right-hand side beneath Security Features, enable Intel Platform Trust Technology.
  7. To save your settings, press F10.
  8. In the confirmation box, select Yes.

Performing operations as the Admin user of the MTR device

Some configuration/installation procedures require you to log in to the device as Administrator.

To log in to the device as Administrator (local administrator):

  1. Ensure you hang up any ongoing calls and return to the home screen.

  2. In the Microsoft Teams Rooms user interface, select More, then select Settings, where you're prompted for the local Administrator password on the device (the default password is sfb).

  3. Select Settings, then select Windows Settings to access Windows as local administrator.

  4. From the list of users displayed in the Windows login screen, select Administrator (or the respective local administrator of your device).


If the computer is domain joined, choose Other User, then use .\admin, or the user name of the local administrator configured in the device as the user name.

To return to the Microsoft Teams Rooms app after performing the necessary administrative tasks:

  1. From the Windows Start menu, sign out from the Admin account.
  2. Return to Microsoft Teams Rooms by selecting the user account icon on the far left side of the screen and then selecting Skype.


If the Skype user is not listed, select Other User and enter .\skype as the user name, and sign in.

URLs Required for Communication


All network traffic between the MTR devices agent and the Microsoft Teams Rooms Pro Management portal is SSL over port 443*.* See Office 365 URLs and IP address ranges - Microsoft 365 Enterprise | Microsoft Docs.

The following hosts must be allowed if you have traffic allowlist enabled within your enterprise environment:


GCC customers should also ensure reachability to:


Enrollment process

The Enrollment process involves these steps:

  1. On the left navigation bar of the Microsoft Teams Rooms Pro Management portal http://portal.rooms.microsoft.com, expand Settings and select General.

  2. Under Enroll a room, select Download installer to download the monitoring agent software.

  3. Optional: Set up proxy settings for the agent; see Adding proxy settings (optional).

  4. Install the agent installer (downloaded in step 2) on MTR units, either by running the MSI locally on an MTR device or via your normal means of publishing MSI applications en masse to devices within your environment (Group-Policy etc.)

  5. The room appears in the portal within 5-10 minutes.

    Screenshot of settings and self-enrollment keys.


After downloading the installer from Microsoft (either from the portal or by using the AKA.ms URL provided above), unzip its contents to access the file ManagedRoomsInstaller.msi.

There are two modes of installation: 1) individual local machine install and 2) mass deploy mode (usually via Intune of similar method). We recommend individual install for non-domain joined machines or for machines that you have no way of running MSI installers remotely.

Due to the many varied ways in which customers can run MSI applications in mass deployment mode this document walks through only installation in individual mode as well in bulk on Intune-enrolled devices.

Individual device installation

  1. Log in to the device as administrator. Ensure the Performing operations as the Admin user of the device steps are followed.

  2. Copy the file ManagedRoomsInstaller.msi to the MTR device.

    On running the ManagedRoomsInstaller.msi is a License Agreement screen.

  3. After reading the agreement, check I accept the terms in the License Agreement and press Install.

    This begins the Microsoft Teams Rooms Pro monitoring software install. A prompt for elevation (run as administrator) is displayed.

  4. Select Yes.

    The installation will continue. During the installation procedure, a console window opens and begins the final stage of the Microsoft Teams Rooms Pro monitoring software installation.


    Do not close the window. Once the installation is complete, the wizard displays a "Finish" button.

Intune-enrolled device bulk deployment

The following components are pre-requisites for successful installation:

  • Intune enrollment: Teams Rooms on Windows devices must be already enrolled in Intune. For more information about how to enroll Teams Rooms on Windows devices in Intune, see Enrolling Microsoft Teams Rooms on Windows devices with Microsoft Endpoint Manager - Microsoft Tech Community
  • Microsoft Entra group with all Teams Rooms on Windows devices as members – a group created in Microsoft Entra ID that includes all Teams Rooms on Windows devices that should be part of the Microsoft Teams Rooms Premium service. This group will be used for targeting the deployment of the MTR Pro agent.


You may consider using Dynamic groups in Microsoft Entra ID for this purpose, more information at Enrolling Microsoft Teams Rooms on Windows devices with Microsoft Endpoint Manager - Microsoft Tech Community

  • Download MTR Pro agent installer – Download the Agent’s zip file from https://aka.ms/serviceportalagentmsi and extract the contents of the zip (ManagedRoomsInstaller.msi) to a local temporary folder.

To install using Intune

  1. Sign in to the Microsoft Endpoint Manager admin center.

  2. Select Apps > All apps > Add.

  3. In the Select app type pane, under Other app types, select Line-of-business app.

  4. Click Select. The Add app steps are displayed.

  5. In the Add app pane, click Select app package file.

    1. In the App package file pane, select Browse. Then, select the ManagedRoomsInstaller.msi file downloaded previously (refer to the pre-requisites section).
    2. When you're finished, select OK on the App package file pane to add the app.
  6. In the App information page, perform the following changes:

    1. Publisher: enter Microsoft Corporation.

    2. Ignore app version: select Yes.


      The MTR Pro agent is self updating; hence, you should explicitly ignore the app version (any baseline version can update automatically).

    3. (Optional) Category: Select Computer Management.

  7. Click Next to display the Assignments page.

    1. Under the Required section, click + add group to target a group of devices for installation of the agent.
    2. In the Select group pane, type the group name in the Search box (refer to pre-requisites above) and click on the desired group and click Select. For more information, see Add groups to organize users and devices and Assign apps to groups with Microsoft Intune.
  8. Click Next to display the Review + create page.

  9. Review the values and settings you entered for the app. When you are done, click Create to add the app to Intune.

Once the process is completed, your devices will start installing the MTR Pro agent after a few minutes.


Following installation, the MTR Pro agent may take up to eight hours to execute a self-update to the latest version and become listed in the MTR Pro portal. To expedite the automatic enrollment in the MTR Pro portal, consider restarting the MTR device following the agent deployment.

Completing enrollment

When the installation is complete, wait 5-10 minutes, then refresh the portal to view the device in the list, reported as Onboarding state.

In Onboarding state, the status of the room is displayed and updated but it won't raise any alerts or create investigation tickets.

Choose the room and select Enroll to start receiving incident alerts.

Unenrolling and uninstalling monitoring software

To unenroll the device, remove the monitoring agent from the MTR device as follows:

  1. On the device being monitored, log in the device as administrator. Be sure to follow the steps in Performing operations as the Admin user of the device.

  2. Download reset script from aka.ms/MTRPDeviceOffBoarding.

  3. Extract the script somewhere on the device and copy the path.

  4. Open PowerShell as administrator: In the Windows Search field (bottom-left section of the screen), enter ‘Powershell' and right-click Windows PowerShell.

  5. Select "Run as Administrator" and accept UAC prompt.

  6. Enter Set-ExecutionPolicy –ExecutionPolicy RemoteSigned , then press Y on next prompt.

  7. Paste or type the full path to the unzipped offboarding script into the PowerShell window and press Enter.



    This command resets the device to user standard MTR updates and removes the MTR Pro monitoring agent and files.

  8. From the left-hand menu in the Microsoft Teams Rooms Pro Management portal, select Rooms.

  9. In the list of rooms provided, choose the room you want to unenroll and select Unenroll to stop getting incident alerts or investigation tickets, or to report an incident for the room.

Troubleshooting table


All Microsoft Teams Rooms Pro monitoring errors are logged on a specific Event Log file named Microsoft Managed Rooms.

Application runtime log file location =

C:\Windows\ServiceProfiles\LocalService\AppData\Local\ServicePortalAgent\ app-x.x.x\ServicePortalAgent\ServicePortal_Verbose_LogFile.log, where x.x.x is the app version number.

Symptom Recommended Procedure
You receive an error message stating:

ERROR: Please run this application with
elevated privileges

Run the application with escalated privileges and try again.
You receive an error message stating:

TPM data cannot be found

Ensure that your device has TPM (Trusted Platform Module) turned on in its BIOS. This is usually found in the security settings of the device BIOS.
You receive an error message:

ERROR: Local user account named 'Admin' or 'Skype' not found

Ensure that the user accounts exist on the certified Microsoft Teams Rooms systems device.
You receive any error state messages that are not covered above. Please provide a copy of your installation log to your Microsoft Teams System support agent.