Support remote workers using Microsoft Teams

Does your organization want to use Microsoft Teams to support your users who work remotely or from home? Use the guidance in this article to get up and running quickly.

If you're a small or medium-sized business, don't miss Empower your small business with remote work.

IT admin guidance

For more, read Additional resources for supporting remote workers below.

End-user communications

Ready to roll out Teams to your users? Get the Customer Success Kit, which contains these great email templates:

  • Use the Announcement Email to tell users that Teams is available for them.

  • Send Countdown - Your First Day in Teams Email to help users feel productive quickly.

  • A few days later, send the Tips and Tricks Email to help your users get the most out of Teams.

End-user guidance

Share these assets and videos with your end users to help them get started quickly:

Additional resources for supporting remote workers

  1. Read the FAQ: Support your remote workforce, which we're updating regularly.

  2. Use Advisor for Teams to help you roll out Teams. Advisor for Teams (in the Teams admin center) walks you through your Teams deployment.

  3. Read our recent blog posts:

  4. Teams for Education

  5. Make sure your employees have adequate internet access and bandwidth for Teams. Use the guidance in Prepare your organization's network for Teams to learn how to ensure adequate bandwidth.

  6. Security when everyone's working from home

  7. Share a link to Teams video training to help your employees get the most out of Teams.

  8. Go deeper: Learn more about rolling out Teams.

  9. Read our new content about working remotely and share it with your users:

  10. Encourage everyone to install and use the mobile app: iOS or Android.


    If you're in China, go here to Get Teams for Android in China.

  11. Use Teams to stay in touch with your employees:

    • Org-wide teams and Company Communicator app template.

    • Send out information about your org's work-from-home and health and safety policies.

    • Use Live events for company-wide meetings and outreach. If your meeting reaches the Limits and specifications of a Teams regular meeting, then make it a live event. Turn on live captions for meetings and live events. Turn on subtitles in live events. These features increase inclusivity, productivity, and comprehension.

  12. Staff up your helpdesk to deal with user inquiries.

  13. If you're new to the Teams admin role, check out Admin training for Teams.

  14. Make sure your users have the devices they need to be seen and heard clearly. Check out Teams-certified devices for personal and shared spaces.

Known issue - China: Dialing into Skype for Business or Teams conference IDs

The following is a summary of a Feb 7, 2020 Message center post (MC203397):

Microsoft understands that some users in the China region are experiencing issues dialing into Skype for Business or Teams conference IDs. In most cases, these problems are external to systems under our control. Often, the issue is with local mobile and telephony carriers.

We recommend the following if you're having audio conferencing problems:

  • Ask the caller or meeting organizer to call your PSTN or mobile number.
  • Join the call or meeting from the desktop or mobile clients, using VoIP.

If you need to log a support ticket, include the following items:

  • Exact time of call
  • Conference bridge number dialed
  • Caller phone network
  • Caller phone number