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Toll-free dialing limitations and restrictions

  • Applies to: Skype for Business, Microsoft Teams

This article describes how to dial toll free numbers in each country or region. After you select the country/region, it will take you to a page that lists where toll free service is available including specific details, restrictions, and limits. The dialing format or formats show you the required access codes within each country/region to dial the toll-free number.

If you're ready, select a country or region:

Select your country or region to see the dialing codes, limitations and restrictions.

Here are some important things for you to remember about toll free numbers:

  • Toll free numbers only operate within each country/region. For example, your users won't be able to call an Australian toll-free number outside of Australia.

  • Acquiring or porting Universal International Freephone Numbers (UIFN) isn't supported.

  • In many countries/regions, the regulator/telecommunication agency in the country/region requires each toll free phone number to maintain at least 100 minutes of usage per month in order to retain the number.

    Note

    In the event you get a toll free number and the usage of the number doesn't meet these minimum requirements, Microsoft may be compelled by the regulator/telecommunication agency to reclaim the number from you.

  • Wireline, fixed line, and mobile network access to toll-free numbers may be fully or partially restricted. The dialing format describes the required access codes within each country/region to place calls using the toll free number.

  • North America Numbering Plan Toll Free Numbers: Per-minute rates for North America Numbering Plan toll free numbers are determined by the originating country/region. The toll free per-minute rate for calls that originate from the United States map to the rate defined as "North America." However, calls that originate from other North American countries/regions such as Canada, Puerto Rico, etc. have specific toll free rates.

Note

If you need to get more telephone numbers than this, please contact support for business products - Admin Help

Getting service phone numbers for Skype for Business and Microsoft Teams