The "Desktop app" option is missing when trying to edit an Office file in Teams

A Microsoft Office file can be edited directly in Microsoft Teams or in the file's corresponding desktop app. However, when you try to edit an Office file in its desktop app, the <Office application name> desktop app option is missing.

For example, when you select a Word document, and then you select Open in, the Word desktop app option is missing, as shown in the following screenshot.

Screenshot of opening a word document without the Word desktop app option.

The Desktop app option is also missing from the File open preference setting in Teams.

Screenshot of the File open preference setting in which the desktop app option is missing.

The most likely reason that these options are missing is because at least one of three prerequisites isn't met.

To fix this issue, make sure that the following prerequisite items are true:

  • You're using the Teams desktop app for Windows or Mac.

  • You download and install the corresponding Office desktop apps (Microsoft Office 2016 or a later version) from the Microsoft 365 portal.

  • You have an Office 365 E3 or E5 license that includes the O365ProPlusRetail product ID.

    Administrators can assign the license from the Microsoft 365 admin center.

    To verify that you have the required license (product ID O365ProPlusRetail) assigned, run the following PowerShell cmdlets on your device:

    $officeLicenseRoot = New-Object -TypeName PSObject
    $officeLicenseRoot | Add-Member -MemberType NoteProperty -Name License -Value $(Get-ItemPropertyValue -Path 'HKLM:\Software\Microsoft\Office\ClickToRun\Configuration' -Name ProductReleaseIds)
    Write-Host $officeLicenseRoot

    Make sure that the returned output contains O365ProPlusRetail, as in the following example: