Issues with meeting recordings

• Applies to:

  Microsoft Teams

You experience one of the following issues in Microsoft Teams:

• The meeting recording button is missing.
• The meeting recording link isn't included or visible in a chat window.

To determine if there's a problem with your account, run the Teams Meeting Recording Test. This diagnostic checks if your account meets all requirements to record a meeting in Teams. If the issue persists, continue with the following information.

To troubleshoot the issue, begin by asking your administrator to run the Meeting Recording Support Diagnostic that's available in the Microsoft 365 admin center.

The diagnostic can check the following prerequisites for Teams meeting recordings:

• You must be assigned the correct license.
• You must have the correct meeting policies.
• You must have a supported storage location (Stream, OneDrive for Business, or SharePoint).

For more information about user requirements for Teams meeting recording, see Prerequisites for Teams cloud meeting recording.

Run the Meeting Recording Support Diagnostic

Microsoft 365 admin users have access to diagnostic tools that they can run within the tenant to verify that the user is correctly configured to record a meeting in Teams.

Note

This feature isn't available for Microsoft 365 Government, Microsoft 365 operated by 21Vianet, or Microsoft 365 Germany.

Select the Run Tests link. This will populate the diagnostic in the Microsoft 365 admin center.

Run Tests: Meeting Recording

If the diagnostic reports that your organization is configured for Microsoft Stream storage, but you're in a country/region that isn't supported yet by Stream, use one of the following options:

• Replace the Stream storage with OneDrive for Business or SharePoint. For more information, see Use OneDrive for Business and SharePoint or Stream for meeting recordings.
• Set the meeting policy to save recordings outside the local region by using the -AllowRecordingStorageOutsideRegion attribute in the Set-CsTeamsMeetingPolicy cmdlet.

Workaround

Begin by making sure that you have the latest Teams updates installed.

If the issue isn't resolved by an update, use the following workaround for the appropriate issue.

Issue 1: The Meeting recording button is missing

• Leave and rejoin the meeting. This might restore the recording functionality.
• Use the Teams web client to join and record the meeting.
• Make sure that you're trying to record a meeting, and not a 1:1 call. Call recording is controlled by the AllowCloudRecordingForCalls parameter of Teams calling policies.
• Run the 1:1 Call Recording Diagnostic for an impacted user:
  1. Sign in to Microsoft 365 admin center, and type Diag: Teams 1:1 Call Recording in the Need Help? search box.
  2. Enter the Session Initiation Protocol (SIP) address, and then select Run Tests.

Try again to record the meeting. If the issue still isn't resolved, ask your administrator to open a support ticket with Microsoft.

Issue 2: The meeting recording link isn't visible in a chat window

In high-volume chat sessions, a known issue prevents the meeting recording link from appearing for one or more users.

Try scrolling up to the top of the chat window and then scrolling back to the bottom. This action might trigger a chat service event and restore the meeting recording link.

If the meeting recording link still isn't visible, use either of the following methods to locate the recording, depending on your storage location. The location is provided in the diagnostic report.

Method 1: Meeting recordings are stored in Stream

1. Sign in to Microsoft Stream.

2. In the Stream navigation bar, select My content > Meetings to open the Meetings page.

   

   The options from the My content menu appear on a bar at the top of each page. You can pivot to Teams meeting recordings from any page by selecting the Meetings tab on the bar.

   

For more information, see Find meetings in Microsoft Stream.

Method 2: Meeting recordings are stored on OneDrive for Business or in SharePoint

• For non-channel meetings, the recording is stored in the Recordings folder under My files.

  Example: <Recording user's OneDrive for Business>/My files/Recordings

  

• For channel meetings, the recording is stored in the Teams site documentation library in the Recordings folder in SharePoint.

  To find the recording link in the Teams channel, select Files > Recordings > Open in SharePoint.

  Example in Teams: <Teams channel name>/Files/Recordings

  

  Administrators can also find the recording link for users directly in SharePoint from the Recordings folder under Documents.

  Example in SharePoint: <SharePoint/Documents/Channel name>/Recordings