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The Sleep timer status is Unhealthy

  • Applies to: Microsoft Teams

Symptoms

In the Microsoft Teams Rooms Pro Management portal, the Sleep timer signal of a Microsoft Teams Rooms device is shown as Unhealthy, and the incident severity value is shown as Warning.

Note

Incidents that are classified as Warning don't affect the health status that's reported for a device.

Cause

This issue occurs if the following power setting on the Teams Rooms device is set to a value other than 0:

Power Options > Advanced settings > Sleep > Sleep after > Plugged in (Minutes)

By default, this setting is explicitly disabled on Windows-based Teams Rooms devices. However, the setting might sometimes be changed by your organization in one of the following manners:

  • Through a Group Policy Object (GPO)
  • Through Mobile Device Management (MDM) policies
  • Manually by administrators

If this setting is set to a value other than 0, it might affect how Teams Rooms responds to wakeup signals, and might also affect regular monitoring and maintenance operations. In this case, the Teams Rooms Pro agent detects and reports the status of Sleep timer as Unhealthy.

Resolution

Microsoft Teams Rooms Pro performs an automatic remediation to fix this issue. However, if the issue persists or reoccurs, we recommend that you check whether any GPO or MDM policies are defined to change power plan settings. In these cases, use one of the following options:

  • Use the Suppress ticket functionality to silence any notification about the Sleep timer signal.
  • If your organization uses GPO, MDM policies, or other management tools such as Configuration Manager for enterprise power plan management, make sure that the power setting isn't defined.

Additionally, use one of the following methods to set the value to 0, depending on how the Teams Rooms device is configured.

Method 1: Use a Command Prompt window

Run the following command at a command prompt:

powercfg /SETACVALUEINDEX SCHEME_CURRENT 238c9fa8-0aad-41ed-83f4-97be242c8f20 29f6c1db-86da-48c5-9fdb-f2b67b1f44da 0

Method 2: Use the Control Panel

  1. Select Start, enter edit power plan in the Search box, and then select Edit power plan from the results.
  2. On the Change settings for the plan page, select Change advanced power settings.
  3. Expand Sleep > Sleep after.
  4. Set the Plugged in (Minutes) setting to 0, select Apply, and then select OK to save the change.

Method 3: Use Microsoft Intune to deploy a PowerShell script to devices

  1. Save the following command as MPState.ps1:

    powercfg /SETACVALUEINDEX SCHEME_CURRENT 238c9fa8-0aad-41ed-83f4-97be242c8f20 29f6c1db-86da-48c5-9fdb-f2b67b1f44da 0

  2. Create a script policy (add the script to script settings), and assign the policy to groups.