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Symptoms
In the Microsoft Teams Rooms Pro Management portal, the USB Selective Suspend signal of a Microsoft Teams Rooms device is shown as Unhealthy, and the incident severity value is shown as Warning. Additionally, users might experience the following issue:
When the Teams Rooms device goes to sleep and is woken up, USB devices that are connected to it become unresponsive or disconnected.
Note
Incidents that are classified as Warning don't affect the health status that's reported for a device.
Cause
This issue occurs if USB selective suspend is enabled on the Teams Rooms device.
Every new Teams Rooms device includes a Windows configuration to specify the power plan and how the connected USB devices are to behave, depending on the power supply (AC or DC). By default, USB selective suspend is disabled. However, it might sometimes be changed. In this case, the Teams Rooms Pro agent detects and reports the status of USB Selective Suspend as Unhealthy.
Resolution
Teams Rooms Pro performs an automatic remediation to fix this issue. However, if the issue persists, use one of the following methods, depending on how the Teams Rooms device is configured.
Method 1: Use a Command Prompt window
Run the following command at a command prompt:
powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0
Method 2: Use the Control Panel
- Select the Start icon, type edit power plan in the Search box, and then select Edit power plan from the results.
- On the Change settings for the plan page, select Change advanced power settings.
- Expand USB settings > USB selective suspend setting.
- Set the Plugged in setting to Disabled, select Apply, and then select OK to save the change.
Method 3: Use Microsoft Intune to deploy a PowerShell script to devices
Save the following command as USBREM.ps1:
powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0Create a script policy (add the script to script settings), and assign the policy to groups.