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Access to this page requires authorization. You can try changing directories.
Symptoms
When you try to set up a Microsoft Teams account, you receive the following error message:
Someone has already set up Teams for your organization
Resolution
This issue may have several causes.
Cause 1: Someone has already set up Teams for you
Resolution:
- Look for a recent invitation in your email Inbox.
- Alternatively, open https://teams.microsoft.com from a private or incognito browser window. Then, enter your domain credentials to sign in.
Cause 2: Your email address is tied to both a work and a personal account
For example, you're using the contoso.com
domain for both your Microsoft Service Account (Live ID) and your work account (Active Directory).
Resolution:
- Open https://teams.microsoft.com from a private or incognito browser window.
- Create a Teams account, and then sign in by using the credentials for your work or school account.
- If it doesn't work, you must unlink the two accounts to create a free Teams account. For more information, see Change the email address or phone number for your Microsoft account.
Cause 3: You're trying to sign up for your work account by using a free tenant
For more information about tenant, see Tenants.
Resolution:
Use your organization's tenant for this account. For personal use, create a free Teams account by using a personal email address.
More information
Still need help? Go to Microsoft Community.