Upgrade users from the Teams Exploratory trial
This article provides an overview of how to upgrade your users from a Teams Exploratory trial to paid Teams licenses.
Step 1: When to upgrade
To check when your organization’s Teams Exploratory trial is expiring and how many active users it has, go to Billing > Your products in the Microsoft 365 admin center. You’ll also be notified before the Teams Exploratory trial expires.
You should make a plan to upgrade your users to paid licenses before the expiration date, so users don’t lose access to Teams.
Users will lose access to Teams 30 days after the trial's expiration date. As long as users are assigned a paid license within 60 days of the expiration date, they can regain access to Teams and all content still exists. However, after 60 days, the users’ data is deleted. After a new license is assigned to the users to enable Teams functionality, if they are added within the grace period time frame, all content remains. For more information, see What happens to my data and access when my subscription ends?
Step 2: Choose an upgrade path
We recommend Teams Essentials as the primary option for customers looking to upgrade their expiring Teams Exploratory trials. For more information, see Compare Microsoft Teams Essentials to other plans.
Depending on the subscriptions your organization currently has, there are three ways to upgrade from a Microsoft Teams Exploratory trial to a paid license:
Upgrade an existing Microsoft 365 subscription. Use this option if your organization has subscriptions to other Office products that don’t include Teams. For more information, see Upgrade to a different business plan. To see active users for an existing subscription, go to Users > Active users in the Microsoft 365 admin center.
Add users to an existing Microsoft 365 subscription. Use this option if your organization doesn’t have enough paid Teams licenses to cover the Teams Exploratory users. For more information, see Buy or remove licenses. To add users to an existing subscription that already has enough available licenses, see Move users to a different subscription. To see active users for an existing subscription, go to Users > Active users in the Microsoft 365 admin center.
Buy a new Microsoft 365 subscription. Use this option if your organization doesn’t have any existing subscriptions to Office products, or if your organization wants to buy a subscription that’s different from their existing subscription to cover Teams Exploratory users. For more information, see Buy a different Microsoft 365 for business subscription.
If you’re not sure which Microsoft 365 subscription to upgrade to, see Microsoft 365 for Business. If you need additional help choosing a subscription, or if your organization needs more than 300 licenses, contact your Microsoft partner or Microsoft account representative.
Step 3: Assign paid licenses
Before you unassign any Teams Exploratory licenses, assign the new licenses to all the users you’re upgrading. Otherwise, they lose access to Teams until you assign a paid license.
To assign your newly acquired licenses, see Assign licenses to users.
After you assign the new licenses, unassign the Teams Exploratory licenses. See Unassign licenses from users, for more information.
Next time you upgrade, use auto-claim policies to create policies for your organization to automatically assign licenses from paid subscriptions to new users who haven’t acquired a Teams license. For more information, see Manage auto-claim policies.
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