Outlook add-in requirements
For Outlook add-ins to load and function properly, there are a number of requirements for both the servers and the clients.
The client must be one of the supported applications for Outlook add-ins. The following clients support add-ins.
- Outlook 2013 or later on Windows
- Outlook 2016 or later on Mac
- Outlook on iOS
- Outlook on Android
- Outlook on the web for Exchange 2016 or later
- Outlook on the web for Exchange 2013
The client must be connected to an Exchange server or Microsoft 365 using a direct connection. When configuring the client, the user must choose an Exchange, Office, or Outlook.com account type. If the client is configured to connect with POP3 or IMAP, add-ins will not load.
Mail server requirements
If the user is connected to Microsoft 365 or Outlook.com, mail server requirements are all taken care of already. However, for users connected to on-premises installations of Exchange Server, the following requirements apply.
- The server must be Exchange 2013 or later.
- Exchange Web Services (EWS) must be enabled and must be exposed to the Internet. Many add-ins require EWS to function properly.
- The server must have a valid authentication certificate in order for the server to issue valid identity tokens. New installations of Exchange Server include a default authentication certificate. For more information, see Digital certificates and encryption in Exchange 2016 and Set-AuthConfig.
- To access add-ins from AppSource, the client access servers must be able to communicate with AppSource.
Add-in server requirements