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Microsoft 365 activation usage report issues

Admins can view activation reports in the Microsoft 365 admin center.

For more information about Microsoft 365 reports, see the following articles:

For issues with the usage reports, see the following sections.

Usage report is incorrect

Microsoft 365 Apps activations can take up to 48 hours to appear in the usage reports. If the user opens a Microsoft 365 app, such as Word or Excel, and there is no banner at the top that says they must activate, their apps have been successfully activated.

Report shows anonymous user names

Starting September 1, 2021, user names in Microsoft 365 usage reports are anonymous by default. For more information, see Microsoft 365 reports show anonymous user names instead of actual user names.

Report doesn't show device name

Currently, device names aren't shown in the usage reports. This behavior is by design.