Note
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Access to this page requires authorization. You can try changing directories.
When you try to activate Microsoft 365 Apps, you might receive the following error message:
Product deactivated
To solve the problem, try the following troubleshooting methods.
Note
Some of these troubleshooting methods can be performed only by a Microsoft 365 admin. If you aren't an admin, see How do I find my Microsoft 365 admin?
Make sure that you have the correct version of Office installed
Check which Microsoft 365 business product or license you have.
If you're signed in by using your Work or School account, and you don't have a license assigned, contact your Microsoft 365 administrator to get a license assigned.
If you have Microsoft 365 for Business Basic, you don't have any Office applications to install. You can use Microsoft 365 Online apps instead.
Make sure that the bit version of Office (32-bit or 64-bit) matches your version of Windows.
If you have a different edition or version installed on your device, run the Microsoft 365 Uninstall troubleshooter to uninstall Office. Then, restart the device, and install the correct version.
Make sure that user licenses are assigned
In the Microsoft 365 Admin Center, go to the Users > Active users page.
Select the user that you want to assign a license to.
In the right pane, select Licenses and apps.
Expand the Licenses section, select the checkboxes for the licenses that you want to assign, and then select Save changes.
If a license is already assigned, clear the checkbox, select Save changes, reselect the checkbox for that license, and then select Save changes again.
Reset Microsoft 365 activation state
See Reset activation state for Microsoft 365 Apps for enterprise.
Run the Microsoft 365 activation troubleshooter in Get Help
The Microsoft 365 activation troubleshooter helps you resolve Microsoft 365 subscription activation issues.
Note
To run the troubleshooter, make sure that you're using the same Windows device on which Microsoft 365 is installed. Additionally, make sure that your device is running Windows 10 or a later version.
Follow these steps:
To start the troubleshooter, select the following button.
If you receive a pop-up window that displays a "This site is trying to open Get Help" message, select Open.
To run the troubleshooter, follow the instructions in the Get Help app.
After the troubleshooter finishes, it displays the results and provides additional information about how to resolve the problem.