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Microsoft 365 Apps activation error: “Product deactivated"

When trying to activate Microsoft 365 Apps, you might encounter an error stating that your Microsoft 365 Apps installation was deactivated.

Try the following troubleshooting methods to solve the problem.

Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. If you aren’t an admin, see How do I find my Microsoft 365 admin?

Make sure you have the correct Office installed

Go to https://portal.office.com/account to check which Office version and edition you have available.

If no Office version is shown, you don’t have an Office license assigned to the account you are signed in with. If you are signed in with your Work or School account, and don’t have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. How do I find my Microsoft 365 admin?

If you have Microsoft 365 for Business Basic, you won’t have any Office applications to install. You can use Office Online apps at https://office.com.

Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. To check what version of Windows you have installed, go to Start > Settings (gear icon) > System > About, and check the System type.

If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. Restart the device, and install from https://portal.office.com/account to get the correct version.


Make sure user licenses are assigned
  1. In the Microsoft 365 Admin Center, go to the Users > Active users page.
  2. Select the row of the user that you want to assign a license to.
  3. In the right pane, select Licenses and Apps.
  4. Expand the Licenses section, select the boxes for the licenses that you want to assign, then select Save changes.
  5. If the license is already assigned, uncheck it, select Save changes, then check it again and select Save changes again.

Reset Microsoft 365 activation state

Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state.

For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state.

Run the SaRA activation troubleshooter

Run the SaRA activation troubleshooter, and select the Office option. When prompted, select the option that best describes your situation.