Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
When you activate Microsoft 365 Apps, you might receive the following error message:
Sorry, we are having some temporary server issues
It's possible the issue might be temporary. If you continue seeing the error, try the following troubleshooting steps to solve the problem.
Note
Some of these troubleshooting methods can be performed only by a Microsoft 365 admin. If you aren't an admin, see How do I find my Microsoft 365 admin?
Sign out of Microsoft 365 and sign back in
- Open a Microsoft 365 app, such as Word.
- Select your name and profile picture or icon at the top.
- Select Sign out.
- Select Sign in.
- Make sure that you're signed in with your Work or School account, not your personal Microsoft account.
- Try to activate Microsoft 365 again.
Disconnect Work or School credentials
- From Start, select Settings (the gear icon) > Accounts > Access work or school.
- If the account you use to sign in to office.com is listed there, but it isn’t the account you use to sign in to Windows, select it, and then select Disconnect.
- Restart the device and try to activate Microsoft 365 again.
Reset Microsoft 365 activation state
See Reset activation state for Microsoft 365 Apps for enterprise.
Temporarily disable or uninstall third-party antivirus
If you have a third-party antivirus app installed, temporarily disable or uninstall it, and then try to activate Microsoft 365 again.
Check whether you're behind a proxy server
If you aren't sure whether you're behind a proxy server, ask your administrator. If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. To do so, follow these steps:
Open a Command Prompt window as an administrator. From Start, type cmd.exe in the search box, right-click Command Prompt in the list, and then select Run as administrator.
Type the following command, and then press Enter:
netsh winhttp set proxy <Address of your proxy server>
You need to allow the URLs and IP addresses.
You can also allow Microsoft 365 to bypass the proxy server by creating a PAC file. For more information about how to create a PAC file, see Managing Microsoft 365 endpoints.
Check whether you're behind a firewall
If you aren't sure whether you're behind a firewall, ask your administrator. If you're behind a firewall, it must be configured to enable access to the following URLs:
officecdn.microsoft.com
ols.officeapps.live.com/olsc
activation.sls.microsoft.com
odc.officeapps.live.com
crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
go.microsoft.com
Office15client.microsoft.com
login.windows.net
login.microsoft.com
login.microsoftonline.com
crl.microsoft.com
cdn.odc.officeapps.live.com
ajax.aspnetcdn.com
officeclient.microsoft.com
aadcdn.msauth.net
aadcdn.msauthimages.net
enterpriseregistration.windows.net
Each firewall has a different method to enable access to these URIs. Check your software's documentation for instructions or ask your administrator to do it for you.
For more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see Microsoft 365 URLs and IP address ranges.
Reset Microsoft Edge settings
Important
Resetting Edge settings might cause certain webpages that rely on custom settings to not work properly.
To restore Edge default settings, follow these steps:
- Open Edge and select Settings and more (...) at the top.
- Select Settings.
- Select Reset settings > Restore settings to their default values.
- In the Reset settings window, select Reset.
- After the process completes, close Edge and try to activate Microsoft 365 again.
Uninstall and reinstall Microsoft 365 apps
Run the Microsoft 365 Uninstall troubleshooter to uninstall Microsoft 365 or Office.
Note
To run the troubleshooter, make sure that you're using the same Windows device on which Microsoft 365 or the Office product is installed. Additionally, make sure that your device is running Windows 10 or a later version.
To start the troubleshooter, select the following button.
If you receive a pop-up window that displays "This site is trying to open Get Help," select Open.
To run the troubleshooter, follow the instructions in the Get Help app.
Restart the device.
If the previous steps don't solve the problem, try the steps in Microsoft 365 activation network connection issues.