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"Cannot access directory" error when you change the default save location in Excel 2016

  • Article
  • Applies to:
    Excel 2016

This article was written by Warren Rath, Support Escalation Engineer.

Symptoms

When you try to change the default save location to a SharePoint location in Microsoft Excel 2016 through the Default local file location setting, you receive the following error message:

Screenshot of the error message after changing the default save location to a SharePoint location.

Cause

For some unknown reasons, some Office 2016 installations can't create a necessary directory.

Workaround

To work around this issue, add the following directory to the systems that are experiencing this issue:

C:\Users\userid\AppData\Roaming\Microsoft\Excel\URL\

Note

You need to change the userid to a real user ID when you add this directory.