Microsoft Bookings service description

  • Article

Microsoft Bookings simplifies the process of scheduling and managing appointments. Bookings includes a web-based booking calendar and syncs with Outlook to optimize availability and give customers and end-users flexibility to book a time that works best for them. Automated notification emails and reminders reduce no-shows and enhance customer satisfaction, and organizations save time with a reduction in repetitive scheduling tasks. Bookings integrates with Microsoft Teams to support virtual appointments via online meetings, and Bookings calendar management through the Bookings app in Teams.

Available plans

For detailed plan information on subscriptions that enable users for Microsoft Bookings, see the Microsoft 365 business plan comparison and Microsoft 365 Enterprise plan comparison.

For detailed plan information on subscriptions that enable users for Microsoft Bookings and are currently available in European Economic Area (EEA) countries and Switzerland see the Microsoft 365 business plan comparison for EEA and Microsoft 365 Enterprise plan comparison for EEA.

Feature availability

The following table lists the major Microsoft Bookings features available across plans. Certain caveats apply. See the footnotes for further information. This table may change without notice.

Major Feature Small Business Enterprise plans GCC GCC-High DOD Education
Web-based scheduling page (booking page) Yes Yes Yes Yes Yes Yes
Booking page access control (tenant-only) Yes Yes Yes Yes Yes Yes
Online meetings via Skype and Teams1
Yes Yes Yes Yes Yes Yes
Group bookings (1 staff: N customers) Yes Yes Yes Yes Yes Yes
Appointment notification emails Yes Yes Yes Yes Yes Yes
Appointment notification SMS Yes2
Yes2
Yes2
No No Yes
Staff/Service management Yes Yes Yes Yes Yes Yes
Custom fields in user data collection Yes Yes Yes Yes Yes Yes
Bookings API in Microsoft Graph Yes Yes No Yes Yes Yes
Bookings app in Teams Yes Yes No No No Yes
Join Bookings meetings anonymously Yes Yes Yes No No Yes

1 Online meetings require the staff member being booked to have a Microsoft Teams or Skype for Business license that allows for the creation of meetings.
2 SMS notifications are only available in North America and the United Kingdom and require an additional Teams Premium license.

Learn more

For technical information about Microsoft Bookings, check out the following resources:

Licensing terms

For licensing terms and conditions for products and services purchased through Microsoft Commercial Volume Licensing Programs, see the Product Terms site.

Messaging

To keep track of upcoming changes, including new and changed features, planned maintenance, or other important announcements, visit the Message Center. For more information, see Message center.

Accessibility

Microsoft remains committed to the security of your data and the accessibility of our services. For more information, see the Microsoft Trust Center and the Office Accessibility Center.