Microsoft Viva service description

Article
02/07/2024

Microsoft Viva builds on the power of Teams and Microsoft 365 to unify the employee experience across five key areas - Engagement, Wellbeing, Learning, Objectives, and Knowledge in an integrated experience that empowers people to be their best. The initial set of modules for Viva provide built-in capabilities, integrations from a strong and growing ecosystem of Viva partners, and platform extensibility that enables customers to integrate their existing employee experience systems and tools with Viva to make them more accessible and discoverable to employees.

Microsoft Viva Connections provides a personalized gateway to your digital workplace where employees can access internal communications and company resources like policies and benefits and participate in communities like employee resource groups, all from a single customizable app in Microsoft Teams. Viva Connections is available to all Microsoft 365 or Office 365 enterprise plan users.
Microsoft Viva Topics delivers a knowledge discovery experience that helps people connect to information and experts across the company. Using AI to reason over a customer’s Microsoft 365 data, Viva Topics automatically surfaces topic cards within conversations and documents across Microsoft 365 and Teams. Clicking on a card opens a topic page with related documents, conversations, videos, and people. Viva Topics is now generally available as an add-on to Microsoft 365 commercial plans.
Microsoft Viva Insights provides data-driven visibility into how work patterns affect wellbeing, productivity, and business performance. Personal, manager, and leader insights are available now within the Viva Insights app in Microsoft Teams, on the web, and in Outlook. Some personal insights are available to all Microsoft 365 users, and others are available to those who have a Viva Insights subscription. Viva Insights also offers advanced tools and capabilities, including flexible out-of-the-box reports, a custom query engine, and a library of prebuilt accelerators, visualizations, and interactive report. These advanced capabilities enable organizations to deep-dive into their data and generate insights that help them address complex business challenges.

Note

Microsoft MyAnalytics and Workplace Analytics are part of Viva Insights and have been updated to reflect the Microsoft Viva branding.

Microsoft Viva Learning brings learning into the flow of work by simplifying the learning experience to promote a culture of growth and development. Discover, share, recommend, and track learning across the organization by connecting Learning Management Systems, third party learning content, and your own custom-built resources into a center of learning in Microsoft Teams. Intelligent tools enable a highly personalized and relevant employee-learning experience to close the skills gap and drive growth - both personally and professionally.
Microsoft Viva Goals is a comprehensive Objectives and Key Results (OKR) management platform for your entire organization, team, managers, and IWs to set and collaborate on the most important goals you have. Manage and surface goals with a variety of interfaces and integrations, such as Microsoft Teams, web, mobile and email. Viva Goals web app can be purchased and used without any other Microsoft product or subscription. A Microsoft Teams product license is a prerequisite to use the Viva Goals app in Teams.
Microsoft Viva Sales is a seller experience application that enables sellers to use Microsoft 365 and Microsoft Teams to automatically capture customer engagement data and syncs with CRM systems. As sellers are working in their productivity applications, they can tag contacts as customers and enrich a customer record with all the relevant customer activity data that can easily be shared with team members in the flow of work without going into the CRM.   Viva Sales eliminates manual data entry and keeps CRM systems such as Dynamics 365 Sales and Salesforce CRM up to date with automatic writeback of key customer information.
Viva Sales functionality occurs in Outlook and Teams. Users must have M365 E3/E5 products and capabilities as well as a CRM system to connect to Viva Sales. If they're using Dynamics 365 Sales (Enterprise, Premium, MRSs), they'll receive Viva Sales at no additional cost. Customers using Dynamics Pro license, or a Salesforce CRM can purchase Viva Sales.
Microsoft Viva Engage is a new app, integrated in Teams, that surfaces existing and new community experiences powered by Microsoft 365 services. Viva Engage delivers high-value employee experiences including community building, leadership engagement, knowledge sharing, virtual events, and self-expression. Viva Engage is available to all Microsoft 365 or Office 365 enterprise and frontline plan users. Viva Engage is the evolution of Yammer.
Answers in Viva connects employees to find answers and experts from across the organization, providing a social experience for asking questions, gathering knowledge and sharing expertise.
Microsoft Viva Glint is a "voice of the employee" solution that helps organizations understand and improve employee engagement with org-wide surveys. Organizations get immediate visibility into the employee experience with org-wide surveys and recommended actions to drive business outcomes. Questions and action plans are based on people science to guide employee listening and engagement programs that support the employee experience. Leaders and managers can view results to understand wins and opportunities, compare performance against benchmarks and receive personalized suggestions for learning courses, conversation starters, and other actions that support positive business outcomes.
Microsoft Viva Pulse is a lightweight survey tool that empowers managers and leads with the feedback they need to support their teams wherever and however they work. Whether a team is hybrid, remote, or in-person, managers and leads can ask research-backed questions to better understand and keep informed on how the team is doing. Track feedback to understand team sentiment over time. Show teams they’re being heard by working together to take clear steps to address needs.
Microsoft Viva Amplify centralizes campaign management, publishing, and reporting so corporate communicators can reach and engage all employees meaningfully. Using multi-channel publishing, communicators can reach employees across Outlook, Teams, and SharePoint. Users can create and manage organization-wide campaigns to help inform organizations, create alignment, and inspire action - all from one place. Employees will continue to see relevant messages in their existing preferred channels.
People in Viva delivers the premium functionality of visualizing your organization’s internal structure and teams in the Org Explorer app. This innovative organization chart helps you discover connections, roles, and responsibilities among you and other people across teams. Use it to find the most relevant contacts related to your work.

Available plans

For detailed plan information on subscriptions that enable users for Microsoft Viva, see the Microsoft 365 business plan comparison and Microsoft 365 Enterprise plan comparison. 

For detailed plan information on subscriptions that enable users for Microsoft Viva and are currently available in European Economic Area (EEA) countries and Switzerland see the Microsoft 365 business plan comparison for EEA and Microsoft 365 Enterprise plan comparison for EEA.

Feature availability

The following table lists the major Microsoft Viva features available across plans. Certain caveats apply. For more information, see the footnotes. This table may change without notice. For the most up-to-date and complete list of features, see Employee Experience Platform Overview | Microsoft Viva.

Feature	Description	Microsoft 365 F1/F3 Office 365 F3	Office 365 A1 ¹⁴	Office 365 E1	Microsoft 365 E3/A3 ¹⁴ Office 365 E3/A3 ¹⁴	Microsoft 365 E5/A5 ¹⁴ Office 365 E5/A5 ¹⁴	Microsoft 365 Business Basic, Standard, and Premium
Viva Connections	Viva Connections - Desktop, Dashboard, Mobile²	Yes	Yes	Yes	Yes	Yes	Yes
	Customize Viva Connections with your company branding	Yes	Yes	Yes	Yes	Yes	Yes
	Create a centralized destination that’s personalized for employees	Yes	Yes	Yes	Yes	Yes	Yes
	Provide a unified communications channel to aggregate and share essential information	Yes	Yes	Yes	Yes	Yes	Yes
	Target communications and dashboard items to individuals or groups	Yes	Yes	Yes	Yes	Yes	Yes
	Boost critical items to maximize exposure	Yes	Yes	Yes	Yes	Yes	Yes
	Build a modern employee experience on your existing infrastructure	Yes	Yes	Yes	Yes	Yes	Yes
	Integration with partner providers and human resources systems	Yes	Yes	Yes	Yes	Yes	Yes
	Create custom adaptive cards to connect to your existing applications	Yes	Yes	Yes	Yes	Yes	Yes
Viva Topics⁴	Topic center, topic pages and topic cards	No	No	No	No	No	No
	Expertise finding	No	No	No	No	No	No
	Topic highlights in SharePoint, Office, and Microsoft Search	No	No	No	No	No	No
	Topic highlights in Microsoft Teams, Outlook, and Viva Engage	No	No	No	No	No	No
	Graph content connectors^{2, 4} - capacity for 500 indexed³ remote items per used, pooled	No	No	No	No	Yes²	No
Viva Insights⁵	Personal insights with the Viva Insights app in Teams and web apps	Yes¹²	No	Yes	Yes	Yes	Yes
	Personal insights in your daily briefing email and semi-monthly digest email	No	No	Yes	Yes	Yes	Yes
	Viva Insights add-in and inline suggestions in Outlook	No	No	Yes	Yes	Yes	Yes
	Premium personal insights - meeting categories, meeting feedback, praise trends, and email open rates	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰ (except email open rates)	No¹⁰
	Plans for healthy collaboration - scheduled emails, effective meetings, recurring time booking, shared focus time, and no-meeting days	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰ (except scheduled emails)	No¹⁰
	Manager insights for leading strong teams	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Leader insights for seeing trends across the enterprise	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Custom analysis tools and accelerators	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
Viva Learning⁷	Teams app (desktop + mobile) with search, share, chat, learning tabs	Yes	Yes	Yes	Yes	Yes	Yes
	Organization generated learning content hosted on SharePoint	Yes	Yes	Yes	Yes	Yes	Yes
	125 LinkedIn Learning courses¹ + full libraries of Microsoft Learn and Microsoft 365 Training	Yes	Yes	Yes	Yes	Yes	Yes
	Integration with Learning Management Systems and partner content providers	No⁸	No⁸	No⁸	No⁸	No⁸	No⁸
	Recommend content and track reported completion progress	No⁸	No⁸	No⁸	No⁸	No⁸	No⁸
	Add learning content to calendar with suggested time slots	No⁸	No⁸	No⁸	No⁸	No⁸	No⁸
	Surface learning content in Microsoft Search across Bing.com, Office.com, and SharePoint.com¹⁰	No⁸	No⁸	No⁸	No⁸	No⁸	No⁸
Microsoft Viva Goals¹⁰	Create, manage, align, and customize objectives and key results (OKR) workflows with templates and automated check-ins	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Boost your business rhythms with OKRs using shared dashboard and advanced insights	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Bring goals into the flow of everyday work with the Viva Goals app in Teams and Azure DevOps, and the messaging extension in Teams chat	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	See and automatically update OKRs and projects within the project management and data management tools you already use	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Get enterprise scale and security with single sign-on (SSO) capabilities, data encryption, System and Organization Controls (SOC) 2 type 2 compliance, enterprise-grade privacy, and advanced permissions	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Use advanced OKR configurations with customizable weights and scoring guidance	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
Microsoft Viva Sales¹¹	Conversation intelligence	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Connect to your CRM	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Identify customers in emails	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Teams meeting insights	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Share and collaborate on business data	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Admin enablement	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
Microsoft Viva Engage	Create and join employee communities	Yes	Yes	Yes	Yes	Yes	Yes
	Post and pin announcements	Yes	Yes	Yes	Yes	Yes	Yes
	Start a variety of conversation types	Yes	Yes	Yes	Yes	Yes	Yes
	Find insights about community or conversation engagement	Yes	Yes	Yes	Yes	Yes	Yes
	Post questions, crowdsource solutions, and mark best answers	Yes	Yes	Yes	Yes	Yes	Yes
	Create, find, and follow storyline posts	Yes	Yes	Yes	Yes	Yes	Yes
	Host and attend virtual events	Yes	Yes	Yes	Yes	Yes	Yes
Viva Answers	Ask A Question	No¹³	No¹³	No¹³	No¹³	No¹³	No¹³
	See Recommended Question	No¹³	No¹³	No¹³	No¹³	No¹³	No¹³
	Answer A Question	No¹³	No¹³	No¹³	No¹³	No¹³	No¹³
	Mark Best Answer	No¹³	No¹³	No¹³	No¹³	No¹³	No¹³
	Badging	No¹³	No¹³	No¹³	No¹³	No¹³	No¹³
Viva Glint	Employee surveys on web and mobile	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Engagement survey templates and action plans across the employee lifecycle	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Interactive dashboards to deliver a visual breakdown of trends and results	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Comment analytics using AI and natural language processing	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Internal and external benchmarks to compare results and identify best practices	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Predictive analytics to surface business risks	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
Microsoft Viva Pulse	Create, send, and manage surveys, leveraging out of the box templates	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Respond to survey requests and view shared reports	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
	Review aggregated results for closed surveys and resend for trending over time	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰	No¹⁰
Microsoft Viva Amplify	Create, plan, and manage internal campaigns, all in one place.	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵
	Create content for your campaigns and publish across multiple distribution channels.	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵
	Gather insights on campaign performance by viewing at-a-glance and detailed reports.	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵
People in Viva	Org Explorer in Outlook (Outlook for Windows)	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵
	View person’s name, title, team, availability, location, manager chain, peers, direct reports, and profile.	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵
	Working with: View people the person in focus collaborates with.	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵
	Search for a person in your organization.	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵
	Filter people by work location (Office & Remote), Job title, and Viva Topics	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵
	See total number of reports and direct reports of each person.	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵	No¹⁵

¹ The full LinkedIn Learning library is included with a LinkedIn Learning subscription.
² Graph connectors capacity given only in Microsoft 365/Office 365 E5, and GCC. Not included with Microsoft 365/Office 365 A5.
³ 500 indexed items per user pooled at the tenant level.
⁴ Viva Topics is available as an add-on to Microsoft 365 F1/F3/E3/A3/E5/A5/Business Basic/Business Standard/Business Premium, Office 365 F3/E1/A1/E3/A3/E5/A5, or a standalone SharePoint plan (US Gov GCC, GCC-High, and DoD aren't in scope at this time).
⁵ Viva Insights for personal insights are generally available for free to Microsoft 365 Commercial, Education, and GCC, GCC High and DoD plans. Users must be licensed with Microsoft 365 E3/A3/E5/A5/Business Basic/Business Standard/Business Premium, Office 365 E1/E3/A3/E5/A5/G1/G3/G5, or GCC. Viva Insights for personal insights are available in GCC High (excluding Headspace) and in DoD (excluding Headspace and Praise). The Viva Insights Outlook add-in and inline suggestions aren't available in GCC High and DoD. Office 365 Operated by 21Vianet isn't in scope at this time. The Viva Insights subscription isn't available in GCC, GCC High & DoD.
⁶ Available for a fee as an add-on to a Microsoft 365 or Office 365 product that contains either Exchange Online Plan 1 or 2 for companies who are a Cloud Solution Provider (CSP), a web direct subscriber, or have an Enterprise Agreement (EA) with Microsoft. Available for faculty/staff/admin 18 or older, for education customers (A-SKUs).
⁷ For education customers (A-SKUs), Viva Learning is only available for faculty/staff/admin 18 or older.
⁸ These Viva Learning features require purchase of the Viva Learning SKU, or Viva Suite SKU.
⁹ Requires a minimum of one purchased license for admins to enable Viva Learning content in Microsoft Search for their entire tenant.
¹⁰ Available only as a standalone SKU or as part of the Viva Suite.
¹¹ Viva Sales users must have M365 E3/E5 products and capabilities as well as Dynamics 365 Sales (Enterprise, Premium, MRSs), to receive and use Viva Sales at no additional cost. Customers using Dynamics Pro license, or a Salesforce CRM can purchase Viva Sales.
¹² Limited to Headspace, send praise, reflect, and virtual commute.
¹³ All Viva Answers features are only available to Viva Topics and Viva Suite customers.
¹⁴ Faculty, Student, and Student Use Benefit.
¹⁵ Available only as part of the Viva Suite or Viva Employee Communications and Communities.

Learn more

Plan information: For detailed Microsoft 365 and Office 365 plan information, see the full subscription comparison table.
Technical information: For technical information about Microsoft Viva, refer to the following resources:

Licensing terms

For licensing terms and conditions for products and services purchased through Microsoft Commercial Volume Licensing Programs, see the Product Terms site.

Messaging

To keep track of the latest Microsoft Viva updates, go to Microsoft 365 roadmap. For more information on upcoming changes, including new and changed features, planned maintenance, or other important announcements, visit the Message center.

Accessibility

Microsoft remains committed to the security of your data and the accessibility of our services. For more information, see the Microsoft Trust Center and the Office Accessibility Center.