E-mail messages are not automatically sent or received at startup in Outlook

• Applies to:

  Outlook 2019, Outlook 2016, Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Microsoft Office Outlook 2003, Outlook for Microsoft 365

Original KB number:   312336

Symptoms

When you start Microsoft Outlook, Outlook does not automatically perform a send and receive operation to download messages from the server.

Cause

This behavior can occur because of a damaged Send/Receive group within Outlook.

Resolution for Outlook 2007 and earlier versions

To resolve this behavior, create a new Send/Receive group in Outlook:

1. On the Tools menu, point to Send/Receive Settings, and then select Define Send/Receive Groups.
2. Under Group Name, select the group, and then select Copy.
3. Under Send/Receive Group Name, type the new group name, and then select OK.
4. Under Group Name, select the old group name.
5. Under both When Outlook is Online and When Outlook is Offline, clear the check box for Include this group in Send/Receive (F9).
6. Select Close.
7. Quit Outlook, and then restart Outlook.

Resolution for Outlook 2010 and later versions

To resolve this behavior, create a new Send/Receive group in Outlook:

1. Select File, and then select Options.
2. Select the Advanced tab.
3. In the Find Send and Receive section, select Send/Receive.
4. Under Group Name, select the group, and then select Copy.
5. Under Send/Receive Group Name, type the new group name, and then select OK.
6. Under Group Name, select the old group name.
7. Under both When Outlook is Online and When Outlook is Offline, clear the check box for Include this group in Send/Receive (F9).
8. Select Close.
9. Quit Outlook, and then restart Outlook.