Outlook displays an error message on first start
Symptoms
After you successfully add your Microsoft Exchange email account to Microsoft Outlook, and start Outlook for the first time, the following error message is displayed:
An unexpected error has occurred.
Cause
This error occurs if your Windows user profile contains a unicode character as shown in the following screenshot:
If your Windows device is AzureAD-joined and you sign in to Windows with your AzureAD account, your Windows user profile will be built with your AzureAD display name. If your AzureAD display name includes a unicode character, it will be used in your Windows user profile name as well.
Resolution
To resolve this issue, change your regional settings.
Open Control Panel, and select Change date, time, or number formats.
In the Region dialog box on the Administrative tab, select Change system locale.
In the Region Settings dialog box, select the check box for Beta: Use Unicode UTF-8 for worldwide language support.
Select OK and when prompted, restart Windows.
Open Outlook. It should start without displaying the error message.
Open the Region Settings dialog box again, uncheck the check box for Beta: Use Unicode UTF-8 for worldwide language support and restart your computer.
This step is recommended to avoid potential compatibility issues between the beta option and the applications installed on your computer.
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