Cancel an order from the integration sandbox using Partner Center APIs

Applies to: Partner Center | Partner Center operated by 21Vianet | Partner Center for Microsoft Cloud for US Government

This article describes how to use Partner Center APIs to cancel different types of subscription orders from integration sandbox accounts. Such orders can include reserved instances, software, and commercial marketplace Software as a Service (SaaS) subscription orders.

The following table shows cancellation order in sandbox and production.

Product type	Sandbox update order	Sandbox update subscription	Production update order	Production update subscription
Azure Reserved Instances	Y	N	N	N
Perpetual software	Y	N	Y	N
Software subscriptions	Y	Y	Y	Y
New commerce	N	Y	N	Y
Commercial marketplace	N	Y	N	Y
Azure plan	N	Y	N	Y

Note

Cancellations of a reserved instance, or commercial marketplace SaaS subscription orders are only possible from integration sandbox accounts. Any sandbox orders which are older than 60 days can't be cancelled from Partner Center.

To cancel production orders of software through API, use cancel-software-purchases. You can also cancel production orders of software through dashboard using cancel a purchase.

Prerequisites

• Credentials as described in Partner Center authentication. This scenario supports authentication with both standalone App and App+User credentials.

• An integration sandbox partner account with a customer having active reserved instance / software / third-party SaaS subscription orders.

C#

To cancel an order from the integration sandbox, pass your account credentials to the CreatePartnerOperations method to get an IPartner interface to get partner operations.

To select a particular Order, use the partner operations and call Customers.ById() method with the customer identifier to specify the customer, followed by Orders.ById() with order identifier to specify the order and finally Get or GetAsync method to retrieve it.

Set the Order.Status property to cancelled and use the Patch() method to update the order.

// IPartnerCredentials tipAccountCredentials;
// Customer tenant Id to be deleted.
// string customerTenantId;

IPartner tipAccountPartnerOperations = PartnerService.Instance.CreatePartnerOperations(tipAccountCredentials);

// Cancel order
var order = tipAccountPartnerOperations.Customers.ById(customerTenantId).Orders.ById(orderId).Get();
order.Status = "cancelled";
order = tipAccountPartnerOperations.Customers.ById(customerTenantId).Orders.ById(orderId).Patch(order);

REST request

Request syntax

Method	Request URI
PATCH	{baseURL}/v1/customers/{customer-tenant-id}/orders/{order-id} HTTP/1.1

URI parameter

Use the following query parameter to delete a customer.

Name	Type	Required	Description
customer-tenant-id	guid	Y	The value is a GUID formatted customer-tenant-id that allows the reseller to filter the results for a given customer that belongs to the reseller.
order-id	string	Y	The value is a string denoting the order IDs that need to be canceled.

Request headers

For more information, see Partner Center REST headers.

Request body

{
    "id": "UKXASSO1dezh3HdxClHxSp5UEFXGbAnt1",
    "status": "cancelled",
}

Request example

PATCH https://api.partnercenter.microsoft.com/v1/customers/<customer-tenant-id>/orders/<order-id> HTTP/1.1
Accept: application/json
MS-RequestId: 655890ba-4d2b-4d09-a95f-4ea1348686a5
MS-CorrelationId: 1438ea3d-b515-45c7-9ec1-27ee0cc8e6bd

{
    "id": "UKXASSO1dezh3HdxClHxSp5UEFXGbAnt1",
    "status": "cancelled",
}

REST response

If successful, this method returns the canceled order.

Response success and error codes

Each response comes with an HTTP status code that indicates success or failure and more debugging information. Use a network trace tool to read this code, error type, and other parameters. For the full list, see Partner Center REST error codes.

Response example

HTTP/1.1 200 OK
Content-Length: 866
MS-CorrelationId: 1438ea3d-b515-45c7-9ec1-27ee0cc8e6bd
MS-RequestId: 655890ba-4d2b-4d09-a95f-4ea1348686a5

{
    "id": "UKXASSO1dezh3HdxClHxSp5UEFXGbAnt1",
    "alternateId": "11fc4bdfd47a",
    "referenceCustomerId": "bd59b416-37f9-4d8f-8df3-5750111fc615",
    "billingCycle": "one_time",
    "currencyCode": "USD",
    "currencySymbol": "$",
    "lineItems": [
        {
            "lineItemNumber": 0,
            "offerId": "DG7GMGF0DWT0:0001:DG7GMGF0DSQR",
            "termDuration": "",
            "transactionType": "New",
            "friendlyName": "Microsoft Identity Manager 2016 - 1 User CAL",
            "quantity": 1,
            "links": {
                "product": {
                    "uri": "/products/DG7GMGF0DWT0?country=US",
                    "method": "GET",
                    "headers": []
                },
                "sku": {
                    "uri": "/products/DG7GMGF0DWT0/skus/0001?country=US",
                    "method": "GET",
                    "headers": []
                },
                "availability": {
                    "uri": "/products/DG7GMGF0DWT0/skus/0001/availabilities/DG7GMGF0DSQR?country=US",
                    "method": "GET",
                    "headers": []
                }
            }
        }
    ],
    "creationDate": "2019-02-21T17:56:21.1335741Z",
    "status": "cancelled",
    "transactionType": "UserPurchase",
    "attributes": {
        "objectType": "Order"
    }
}