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Manage end-of-sale offers

Appropriate roles: Admin agent | Billing admin | Helpdesk agent | Sales agent

End of sale (EOS) represents offers that are no longer available for purchase in the new commerce experience. EOS scenarios can apply to entire product Stock keeping unit (SKU), regions/markets, and specific term durations. For these offers, existing subscription capabilities aren't affected, and services continue to work when an offer moves to the EOS state. EOS is currently supported for new commerce experiences (NCE) licensed-based services and software products.

There are two different EOS states: End of sale (EOS) and End of sale with conversions (EndofSalewithConversions). Both states are intended to disallow new purchases but still support renewals. EndofSaleWithConversions allows partners to upgrade to selected product/SKU/terms designations that are no longer available for new purchase but are available to upgrade into.

End of life indicates offers that are no longer available for purchase in the new commerce experience, and existing subscriptions aren't renewed. End of life isn't currently a supported new commerce state, but when it is, partners receive guidance.

Partners can identify which offers have an upcoming EOS through the price list, see the pricing and offers topic. When an offer reaches the EOS effective date indicated in the price list, it's no longer available within the Partner Center catalog, including portal and APIs. The Partner Center pricing workspace includes the end of sale price lists. The end of sale price list includes both end of sale and end of sale with conversions product SKU terms (offers).

Existing subscriptions

Partners that purchase product SKU terms that are end of sale can keep their subscriptions. End of sale subscriptions continue to renew and provide services. Partners can also change license counts and upgrade to other SKUs.

Note

Partners need to ensure autorenew is enabled to renew existing subscriptions for EOS product SKU terms (offers). Partners can't purchase new subscriptions of EOS products. Subscriptions continue to renew until the partner turns off autorenew.

Changes to subscriptions

For NCE licensed-based offers, once the EOS effective date is reached, partners can no longer do the following for end of sale product SKU terms:

  • Transition (also known as 'upgrade') or convert trials to EOS offers.
  • Midterm changes for term duration and billing frequency combinations that are EOS.

Partners are able to schedule changes to billing frequency for offers that are EOS or EOS with Conversions. Scheduled changes to term duration are only allowed for end of sale with conversion (EndofSaleWithConversions) status. If a partner had already submitted a scheduled change prior to EOS effective end date, the change is allowed and processed.

For EndofSaleWithConversions, once the EOS effective date is reached, partners can still upgrade, convert trials, or schedule changes to EndofSaleWithConversions to the product SKU terms. Allowed actions for these states are in the term change and billing frequency topic.

For example, for the Microsoft 365 and Office 365 Enterprise suites with Teams, which are EndofSaleWithConversions status, partners can renew, upgrade, update the number of licenses, and schedule a billing frequency change for the existing subscription. For these EndofSaleWithConversions SKUs, partners can make changes to the subscription term or keep the existing subscription.

Partners can transition EOS or EndofSaleWithConversions offers to active product/SKUs and term durations that are generally available (GA). Partners can also transition from EOS offers to EndofSaleWithConversions or GA product SKUs.

Partners can no longer schedule billing frequency changes for EOS software offers. However, if a partner already scheduled the change before to EOS effective end date, the change is allowed and processed.

Perpetual software are one-time purchases without the ability to renew.

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