Manage your Microsoft Cloud Partner Program account locations, and add or delete a location

Appropriate roles: Global admin | Account admin

A Microsoft Cloud Partner Program account can be global or local. Each Microsoft Cloud Partner Program account has an PartnerID.

  • The global PartnerID identifies the equivalent of a company's headquarters. It's used for non-transactional activities such as support requests.

  • A location PartnerID identifies a company subsidiary. It's used to enroll in incentive programs, to transact Cloud Solution Provider (CSP) business, and other business transactions. Payouts are tied to these specific locations.

Example Microsoft Cloud Partner Program account structure and account IDs

In the diagram, Contoso has its company headquarters in the UK, so that's where the business is legally registered. The UK is also the location of Contoso's partner global account (PGA), PartnerID 1234566.

Contoso has subsidiaries in the UK, France, and the United States. Each has its own partner location account (PLA) and PartnerID.

Note

There is a one-to-one relationship between a CSP tenant and an Microsoft Cloud Partner Program location ID.

Diagram of an example account structure, with one Partner Global Account and its associated PartnerID, and below that three subsidiary Partner Local Accounts in different countries, each with its own PartnerID.

Add a partner location

  1. Sign in using the Microsoft Cloud Partner Program account in Partner Center. (Your Cloud Partner Program credentials may be different from your CSP credentials.) The Cloud Partner Program account must have Global admin or Account admin privileges.

  2. Select the Settings gear icon, Account Settings, and then select Organization profile.

  3. Select Legal and then, on the Partner tab, select Business locations and select Add location.

  4. Provide the required details, including business name, address, and contact information for the location.

  5. Select Add location to create a new PartnerID for the location that you can use for CSP transactions and incentives.

Screenshot of adding a new PartnerLocationID in Partner Center.

Important

After you add a PartnerLocationID in Partner Center, you must contact Partner Support if you want to remove it. For more information about deleting a location, see the next section, Delete a location PartnerID.

Ensure that the enrolling location is a legitimate business entity and at the stated address. Otherwise, the location will not pass the verification process.

Delete a partner location

To delete a PartnerLocationID from your account, you must contact Partner Support.

Before a PartnerLocationID can be deleted, you'll be required to provide written statement saying that you understand that:

  • Deleted locations can't be retrieved.
  • Anything tied to that PartnerID will no longer be recognized or be active for your company (for example, co-sell solutions or other program enrollments).

Prerequisites for adding a new account for a CSP business

To add a new CSP business account, start by ensuring that you've fulfilled the prerequisites:

  • You must accept the Microsoft Partner Agreement and activate the account.‚Äč

  • You must have a PartnerLocationID in the country where you want to do CSP business.

  • If you want to enroll as a direct-bill partner, read Requirements to enroll as a CSP direct-bill partner

  • To create a new CSP indirect reseller enrollment, read Work with indirect providers.

    Note

    Remember to sign in with the new credentials for the new CSP account. Don't use your existing credentials because if you do, Partner Center will recognize you as already having an account.

View and update your Microsoft Cloud Partner Program locations

To view and update your Microsoft Cloud Partner Program locations:

  1. Sign in to the Partner Center with your Microsoft Cloud Partner Program account credentials. (Your Microsoft Cloud Partner Program credentials may be different from your CSP credentials.)

  2. Select the Settings gear icon, Account Settings, and then Legal.

    Important

    Partner Membership Center (PMC) was retired in May 2022. For more information on the PMC program's retirement, see here.

  3. On the Partner tab, if there's an error message asking you to fix migrated locations from Partner Membership Center (PMC), you must update those locations before you can proceed.

  4. On the Review PMC locations screen, select Update.

    Update the following information:

    • Name: Ensure that the name is correct. If a duplicate error is displayed, try another version of the name (changing Contoso to Contoso, Inc., for example).

    • Legal Entity: Ensure that you have chosen the legal entity that the location is tied to.

    • Address lines 1 and 2: Ensure that the address is correct

    • City and State/Province: Ensure that the city and state or province match. You can choose some countries from a dropdown menu, but some countries must be entered manually.

    • ZIP/ Postal code: Make sure the ZIP or postal code matches the other address information.

    • Primary contact information: Ensure that both the first and last names are filled in. Ensure that the e-mail address is a working one and that it's not a personal address (that it doesn't end in outlook.com or @live.com, for example).

    • Phone number: Ensure that the phone number has maximum of 10 characters, with no special characters, spaces, or country code.

  5. If there isn't an error message, then from Settings, select Account Settings, Organization profile, Identifiers.

  6. Find the PartnerID with type Location that matches the country of this CSP account and use it to complete the association.

  7. If you can't find the PartnerLocationID that matches the CSP account that you want to use, you can add a new location, which will create a new PartnerID. See Add a location PartnerID.

Add the registration number ID

If you're an indirect provider, direct-bill partner, or indirect reseller and you're doing business with new or existing customers in the following countries, you must provide registration ID numbers for your business. (If the country you're doing business in isn't listed below, providing a registration ID is optional).

  • Armenia
  • Azerbaijan
  • Belarus
  • Brazil
  • Hungary
  • India
  • Iraq
  • Kazakhstan
  • Kyrgyzstan
  • Moldova
  • Myanmar
  • Poland
  • Russia
  • Saudi Arabia
  • South Africa
  • South Sudan
  • Tajikistan
  • Thailand
  • Turkey
  • Ukraine
  • United Arab Emirates
  • Uzbekistan
  • Venezuela
  • Vietnam

For more information, see Registration ID number information.

Change the country of a partner global account

To change the country of the partner global account:

  1. Sign in using the Microsoft Cloud Partner Program account in Partner Center. (Your Microsoft Cloud Partner Program credentials may be different from your CSP credentials.) The Microsoft Cloud Partner Program account should have Global admin or Account admin privileges.

  2. Select the Settings gear icon and then Account Settings. On the Partner tab, go to Business locations and check the list of locations to ensure that the location you want as your legal entity is listed.

  3. To add a location, select Add a location, and provide the required details, including business name, address, and primary contact for the location that you want to add to your company.

  4. Select Change your country next to the Country/region drop-down list and follow the steps.

    Screenshot of the Legal business profile page in Partner Center, which has boxes in which you can fill in address and contact information.

  5. Select Save.

The Microsoft Cloud Partner Program global account country is changed to the new country or region.

Next steps