Get help and contact support in Partner Center

Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government

Appropriate roles: All partners interested in Partner Center

This article describes how to address issues with Partner Center. For help with other partner-related issues with Azure, Microsoft 365, subscriptions, invoices, and more, see Which support portal should I use?.

If you are experiencing account access problems

If you are experiencing problems accessing your account or are locked out of your account, see Account access problems.

Contact support

  1. Sign in to Partner Center, using your work account.

  2. Select the Help (?) icon. The Help + support panel opens and displays workspace-specific links to relevant Partner Center documentation.

    If the documentation doesn't give the help you need, you can select Contact Support at the bottom of the page.

    Screenshot showing the Help + support panel in Partner Center


    For Copilot preview users, the Help (?) icon is unavailable. Contact support by engaging with Copilot first. Copilot will help get you to the correct support team.

  3. Fill in the following information:

    • Problem summary: Brief description of the problem.
    • Workspace: Choose from the Partner Center workspaces that you have access to. The current workspace is filled in automatically.
    • Problem type: Select from recommended content. Or, update the problem summary to get new suggestions. The problem types displayed are specific to the selected workspace.
  4. Select Review solutions. A pane shows alerts, steps, or related documents that can help resolve your issue.

  5. If the previous steps didn't resolve the problem and you still need help, select Create support request.

  6. Fill in all required details, and select Submit.

    If appointment scheduling is available for the problem type you reported, and a partner support advocate is assigned to your support request ticket, a partner support representative will follow up with you by phone or email.

    < [!TIP] < If your help request is complex and you have low availability, you can schedule a support appointment.

Hours of operation

See Partner Support availability to see the availability in your geographical region.

Report a problem on behalf of a customer

If your customer has a service problem that you can't resolve, your indirect provider can file a support ticket for the customer.

Partner Center users shouldn't create partner support requests on behalf of other Partner Center users because it can delay request resolution and cause confusion. For example, other users can't see the requests you created online or schedule an appointment. Your user role information is invalid for other users. Extra security checks are required for some requests.

Security check

When first contacted by a partner support representative, you might be asked to pass a security check. A security check is standard practice and is done to verify your identity and to ensure your company's data and information are protected.

Next steps