Reset Partner Center password

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Appropriate roles: All Partner Center users

If you forgot your password, never got a password from your organization, or have been locked out of your account, you can reset it or have it reset for you. Here's how:

  • You may be able to reset the password yourself: See Reset your work or school password using security info. This feature is only available if your Global admin has enabled it.
  • If you're a Microsoft AI Cloud Partner Program partner, you can ask your Global admin to create a new password for you, or ask for their help to reset your password.
  • If your company doesn't have a Global admin and you don't see the option to reset your password:
    • If you've been added to the company's tenant, find the support phone number for your region here: Get support - Microsoft 365 admin. Ask to be transferred to the Microsoft 365 Data Protection team to have your password reset.
    • If you aren't part of the company's tenant, ask a colleague who was added to the tenant to contact Microsoft 365 Data Protection team. Ask to be provided with Global admin role and help you with your password reset in the end.
  • If you're a Cloud Solution Provider (CSP) Indirect reseller, ask your Indirect provider to create a new Global admin on your Microsoft Entra tenant or create a new password for you using their delegated admin privileges.
  • If none of these apply or you need more help, find the appropriate contact at Support for Business Products.

Confirm that you're using the correct credentials to sign in

For example, your work and personal accounts might look the same (such as abc@contoso.com), but one could be a personal account that you created and another could be a business account set up on your behalf. In this case, if you're signed in but can't view expected capabilities related to the Microsoft AI Cloud Partner Program, CSP, or the commercial marketplace, try selecting your work account.

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