Override the default open behavior of data rows in an entity-bound grid


This topic is about classic commands.

There is a new way to define commands. See Modern commanding overview (preview).

By default, performing any of the following actions in a data row in an entity-bound grid opens the table record:

  • Double-clicking the data row, or selecting the primary column link in the row.
  • Selecting a data row, and then pressing the Enter key.
  • On a touch-enabled device, selecting a data row.

There might be situations where you don't want the table record to open (which is the default behavior), but want a custom action to be performed such as opening a URL using JavaScript functions. You can override the default behavior and define your own custom behavior by creating a command definition for a table with Mscrm.OpenRecordItem as the value of the ID parameter CommandDefinition, and defining a custom action on the Actions tab. The application looks for the Mscrm.OpenRecordItem command ID for a table when you try to open a record from the entity-bound grid and—if one is present—will execute the custom action instead of performing the default behavior of opening the table record.


  • This feature is supported only for Unified Interface.
  • You can also use Ribbon Workbench, a community tool, to visually edit ribbons by using the UI. Note that tools created by the community aren't supported by Microsoft. If you have questions or issues with community tools, contact the publisher of the tool.

To specify a custom action when a table record is selected, you'll do the following:

  1. Create a web resource to perform the action.
  2. Create a custom button on the form by editing the customization.xml file
  3. Import the customization.xml file

Step 1: Create a web resource

Create a web resource to change the default behavior. In the following example, if you want to open a URL instead of displaying the record, you create a JavaScript web resource to perform that action.

  1. Sign in to Power Apps and select Solutions from the left pane.

  2. Select New solution, and then complete the required columns for the solution.

    Column Description
    Display Name The name shown in the list of solutions. You can change this later.
    Name The unique name of the solution. This is generated by using the value you enter in the Display Name column. You can edit this before you save the solution, but after you save the solution, you can't change it.
    Publisher You can select the default publisher or create a new publisher. We recommend that you create a publisher for your organization to use consistently across the environments where you'll use the solution.
    Version Enter a number for the version of your solution. This is only important if you export your solution. The version number will be included in the file name when you export the solution.
  3. Select Save.

  4. Open the solution, and then select New > Other > Web resource.

    Create a web resource.

  5. Enter the name of the web resource, and select the Type as JavaScript (JS).

  6. Select Text Editor, copy the code shown below, paste it into the text editor, and enter the value of the URL you want to open:

    function ChangeBehavior(){
     // Enter the url
     var url =  "Enter the URL";
     var OpenUrlOptions = {height: 800, width: 1000};
     Xrm.Navigation.openUrl(url, openUrlOptions);
  7. Save and publish the web resource.

Step 2: Create a custom button

Create a custom button on the form where you want to change the default behavior. For example, if you have a subgrid on the accounts form that displays contact records in the subgrid, you need to create a button and add it to the contact form. You can create a button by editing the customization.xml file.

  1. Open the solution that you created in step 1, and add the table where you want to create the button. It is not required to include all table components and metadata.

  2. Select Add existing > Table

  3. From the list, select Contact.

  4. Save and publish the solution.

  5. Select Export to make edits to the customization.xml file.

    Export solution.

  6. If you've made recent changes that haven't yet been published, select Publish, select Run to check whether the solution has any issues or dependencies, and then select Next.

    Publish the solution.

  7. With the Unmanaged option selected, select Export.

    Unmanaged solution.

  8. In the Download dialog box, select Save, and in the Download complete dialog box, select Open Folder.

  9. Right-click to select the compressed .zip file that you downloaded, and then select Extract All.

  10. Select a location to extract the files to, and then select Extract.

    The customizations.xml file is the file that you'll edit.


    You can enable or disable the button; doing either will still override the open default behavior.

  11. Open the customization.xml file, copy the code below, replace the code inside the RibbonDiffXml:

      <CustomAction Id="cr5c1.Mscrm.OpenRecordItem.CustomAction"
          <Button Alt="$LocLabels:Mscrm.OpenRecordItem.Alt"
            ToolTipDescription="$LocLabels:Mscrm.OpenRecordItem.ToolTipDescription" />
      <RibbonTemplates Id="Mscrm.Templates" />
      <CommandDefinition Id="Mscrm.OpenRecordItem">
        <EnableRules />
        <DisplayRules />
          <JavaScriptFunction FunctionName="ChangeBehavior"
            Library="$webresource:cr5c1_samplescript" />


    You need to replace the function name and also the name of the web resource in the above XML file. Edit the above example XML file to replace it with your own default publisher.

    This example is to change the button for a button for a subgrid on the accounts form that displays contact records in the subgrid. Therefore the Location is Location="Mscrm.SubGrid.contact.MainTab.Management.Controls._children". You will need to change this to have this apply to a different button.

Step 3: Import the XML file

  1. After you've edited the customization.xml file, right-click to select the customization.xml tab, and then select Open Containing Folder.

  2. Select all the files or folders that were included when you extracted the solution. Right-click the selected files, select Send To, and then select Compressed (zipped) folder.


    This creates a compressed .zip file in the same folder. The name of the file will vary, but will be the same as one of the other files in the folder except with a .zip file name extension.

  3. Sign in to Power Apps, and select Solutions from the left pane.

  4. On the command bar, select Import.

    Import solution.

  5. On the Select Solution Package page, select Browse to locate the compressed (.zip or .cab) file that contains the solution you want to import.

  6. Select Next.

  7. On the page that displays information about the solution, select Import.

  8. You might need to wait a few moments while the import is completed. View the results, and then select Close.

If you've imported any changes that require publishing, you must publish customizations before they're available.

If the import isn't successful, you'll see a report showing any errors or warnings that were captured. Select Download Log File to see details about what caused the import to fail. The most common cause for an import to fail is that the solution didn't contain some required components.

When you download the log file, you'll find an XML file that you can open with Excel to view the contents.

See also

Ribbon Workbench
Customize the ribbon